Description

This role is categorized as hybrid . This means the successful candidate is expected to report to [ Cole Engineering Center Podium, Warren MI] three times per week, at minimum [or other frequency dictated by the business

The world has changed, and we need your help to change it for the better! The General Motors Global Aftersales Engineering is tasked with developing and Integrating solutions to the world's Service challenges. We invite you to join us in building a future with Zero Crashes, Zero Emissions and Zero Congestion.

The Service Integration team is seeking customer-focused and change agents who have passion for innovative technologies and business approaches. The Service Manager will work collaboratively with several multi-disciplinary functions during the Global Vehicle Development Process to propose innovative Service solutions, that proves to be simple and cost effective.

• Work collaboratively and support multi-disciplinary functions; Product Engineering, Purchasing, Desing Studio, Materials etc. throughout the development of new technologies and Service Best Practices.
• Responsible for managing reciprocal relationships with Engineering to facilitate and enable program and product decisions regarding content, new technology implementation and issue countermeasures regarding customer expectations.
• Partner with Product Engineering to drive the appropriate priorities and discipline in the organization to ensure Service Engineering and Customer/Dealers targets can be achieved.
• Collaborate across all Aftersales and Customer Care disciplines to drive common and standardized Service requirements, procedures, metrics, and standard methodologies. Addressing Service requirements upfront in Global Product Development process and will support all launch improvement initiatives.
• Collaborate with Engineering, Purchasing and Program Team Leadership on the accomplishment of the established service engineering expectations.
• Provide oversight and mentorship verifying that critical Service and Program Readiness work you're doing meets the customer's requirements and are completed on time, with Quality and integrity.

• BS in Engineering Required Master preferred.

• Ability to act as a catalyst for innovation and change.
• 5-10 years of experience in Product Engineering, Service Engineering, Program Team, Quality, or Combined

• Passion for understanding the customer needs and develop plans to delivering exceptional customer experiences.

• 2-3 years of People leader experience
• Experience in business case development utilizing data and strategic thinking to translate ambiguous problems into solutions.
• Proven experience in the Global Vehicle Development Process and knowledge of design, release, CAE validation of automotive parts processes.
• Knowledge of GM electrification architectures.

• Entrepreneurial drive / demonstrated ability to achieve stretch goals in a fast-paced environment.
• Demonstrated ability to manage multiple projects / programs at the same time, with a high level of passion, personal commitment, and sense of urgency.
• Strong analytical skills with demonstrated ability to transform data into actionable information.
• Articulates desired outcome(s), can assess, and make difficult decisions quickly, and works collaboratively to create a path to achieve it.
• Must be able to think / act strategically and tactically.
• Financial and business acumen in a range of functional areas (e.g., design, customer service and systems)
• Experience working with geographically dispersed team to achieve global goals.

• Proven performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to staff to improve performance.
• Responsible to grow the team and identify key positions needed to support the needs of the organization.
• High level of independent judgment and decision making.
• Ability to work comfortably and effectively with cross functional team.
• Effective leadership style, compatible with the team culture: collaborative, flexible, innovative, and results-oriented
• "Leadership" DNA: Able to motivate and inspire the team to accomplish our goals.
• Strong personal skills to support organizational awareness & participation.

• Strong communication skills and ability to tailor communication style, frequency, and approach for multiple audiences, including working teams, colleagues, and senior executives.
• Affinity to facilitate problem solving & collaboration.
• Experience in establishing effective partnerships within and outside of the organization.