Description
This position is expected to work in a hybrid modality, 3x a week in GM's office in São Caetano do Sul, SP.
Role Overview: The Global Data Management Partner - People Services Center plays a critical role in managing HR data operations, ensuring high standards of quality, and driving continuous improvement. This role oversees the day-to-day coordination of data processing tasks, supports transactional teams, and ensures process documentation is current and effective. By transforming data into actionable insights, the partner enables informed decision-making and acts as a strategic advisor to HR and business stakeholders. The position also fosters collaboration with global teams to streamline processes, optimize performance, and enhance the overall employee services experience.
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Key Responsibilities:
Data Processing Tasks Management
- Manage HR data processing tasks (benefits) and ensure proper distribution of cases to the transactional team, providing support and guidance.
- Organize cases dispatching and track progress to ensure adherence to established SLAs.
- Monitor volumes and peaks, prioritizing workload according to business needs, and escalate delays or blockers when needed.
Quality & Continuous Improvement:
- Perform regular data quality checks and audits to ensure integrity and compliance in HR systems.
- Identify data gaps and inconsistencies, collaborating with cross-functional teams to drive resolution.
- Partner with global teams (SDE & BTE) to streamline data processes and reduce manual work.
- Lead initiatives to improve efficiency through automation and standardization (e.g., Power BI dashboards, Excel macros, KNIME, PowerApps, etc.).
End-to-End Process Management & Strategic Consultancy:
- Ensure process documentation remains accurate and up to date, including process flows, RASIC matrices, and Standard Operating Procedures (SOPs).
- Serve as the go-to expert for stakeholders within the People Services Center, offering guidance on process execution and best practices.
- Translate complex datasets into meaningful, actionable insights for HR, leadership, and key stakeholders.
- Act as a strategic partner by leveraging data to support informed decision-making and drive continuous alignment with business goals.
Additional Description
Qualifications:
- Bachelor's degree in Human Resources, Data Analytics, Business Administration, or a related field;
- Advanced proficiency with MS Office tools, especially Excel;
- Advanced English is mandatory; additional languages are a plus.
Desirable:
- Experience in HR Shared Services environments;
- Knowledge of data visualization and automation tools is a plus (e.g., Power BI, KNIME, PowerApps, etc.);
- Experience in HR systems such as Workday and ServiceNow is a plus.
Behavioral Skills:
- Strong analytical skills with a focus on data accuracy, compliance, and process efficiency;
- Ability to communicate insights effectively to both technical and non-technical audiences;
- Excellent stakeholder management and collaboration skills;
- Continuous improvement mindset and ability to work in a fast-paced, global environment.
About GM
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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