Field Action Analyst

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle's life. In GM, we have multiple groups who determine the root of the issue and then rely on the Customer Care & Aftersales Supply Chain Field Action team to support the launch of corrective actions expediently. Every project requires team members to Think Customer by considering our customers' needs in the center of all they do. We need team members who are innovative problem solvers and risk takers to not only influence the direction of the Supply Chain Management organization, but also positively collaborate and support internal and external customers as needed to ensure successfully executed field actions. Success is defined by our team as being agile to react to changing priorities and utilizing critical data analysis along with established processes and tools that drive effective decision making.

Roles & Responsibilities:

• Work with a One Team mindset with members from Supply Chain Management, Operations, Logistics, Purchasing, Brand Quality, Safety & Field Investigations, Engineering, Suppliers and CCA Field Sales teams to drive effective business decisions and supporting solutions.
• Identify and resolve issues and conflict and Be Bold to delegate tasks and responsibilities to proper personnel.
• Develop associated communication and business documents including compliance with Litigation Holds as required.
• Oversee Field Action Excess & Obsolescence and provide scrap opportunities to free up warehouse space while also mitigating the risk of part availability for Field Action Parts
• Oversee Expired Bulletins, review campaign Indicators and make adjustments as bulletins expire or adjust to active Field Actions.
• Oversee Risk Analysis Requests for end-of-life decisions on Field Action Parts. Execute All Time Buys and or Monitor Stock to conserve Inventory to prevent Buybacks.
• Oversee alignment with forecasting team with current sales trends upon completion of Field Actions.

Management Oversight:

• Oversee process execution and ensure attainment of KPI's in support of Field Action part management
• Provide day to day support to direct reports regarding problem solving and problem escalation
• Maintain positive working relationships with cross functional stakeholders from Product Management, Purchasing, Engineering, Finance, Supply Chain, Warehousing, and Logistics as necessary to drive win-win decisions with a sense of urgency

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

Additional Description

Required Qualifications:

• Bachelor's degree in Business, Supply Chain, Finance, related field, or equivalent work experience
• 2+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, logistics or product development

Preferred:

• Experience with Field Action/Warranty/Early Parts Alert inventory

Experience with one of the following tools:

• Mainframe/IMS
• ARC (engineering notes)
• GFAM
• Cognos Reporting
• Service Information
• Global Warranty System
• GVS-Core
• Access (PAL, creating queries)
• Excel
• Power BI Dashboards

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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