What you will do

Works independently and with discretion to ensure smooth operation of the Director of Customer Care and Aftersales (CCA) and Finance which includes calendaring, meeting coordination, travel arrangements, expense reporting and reconciliation.

• Ability to handle confidential materials and situations with professionalism such as the coordination of executive team meetings by preparing and distributing minutes, preparing agenda packages, arranging monthly meeting dates/times/rooms and contacting participants ensuring follow-up on items as needed.
• Able to proactively create and maintain effective workflow and communications with senior leadership team to accomplish the work of the Office which includes the handling of a variety of projects and tasks simultaneously.
• Manages daily phone calls, voice mail, email and in-person inquiries, prioritizing and responding to all requests in a professional, customer-focused and confidential manner.
• Ability to work within a larger team and liaison with other administrative staff to solve a variety of complex and sensitive situations with good judgement.
• Ability to manage special projects including, but not limited to, volunteering activities, All People Meeting coordination

The following are specific goals for the Executive Assistant:

1. Simplify the roles of the Leadership staff and help drive efficiencies . This includes managing the calendar, setting up virtual calls, travel coordination, expense report completion, managing and posting content through Global Connect, coordinating French document translation with our outside vendor, submit department timekeeping exceptions, maintain CCA vacation schedule, create and submit purchase orders as required, managing email distribution lists, and organize and plan Logistics for in person Dealer meetings.

2. Plan and execute Departmental all CCA People Meetings that are informative, relevant, and increase employee engagement . The Executive Assistant for Customer Care and Aftersales is responsible of coordinating and leading the Quarterly All People Meeting, consolidating content from presenters and surveying interest from audience to ensure changes are in place to improve relevance and engagement.

3. Organize and lead Citizenship initiatives that leave CCA team members with a sense of belonging to the department and/or our communities, while increasing employee engagement.

4. Support CCA Workplace of Choice Strategies for the department . Deliver monthly safety and DEI messages, and support Workplace of Choice initiatives that are relevant and impactful for the team, build an inclusive department, which in turn increases employee engagement.

Additional Description

Qualifications

• 2+ years of experience in same or similar role.
• Strong organizational, time-management and problem-solving ability.
• Effective at calmly managing multiple priorities simultaneously.
• Demonstrates a high-level of confidentiality with the ability to handle sensitive business information.
• Solid customer-focused interpersonal skills and strong written and verbal communications are essential.
• Computer proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Post Secondary Education preferred.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

Benefits Overview:

• The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others
• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave;
• Healthcare, dental, and vision benefits;
• Life insurance plans to cover you and your family;
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement;
• GM Vehicle Purchase Plan for you, your family and friends.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.