Description
This role is categorized as hybrid . This means the successful candidate is expected to report to the Warren Technical Center, three times per week, at a minimum or other frequency dictated by business needs.
The Role:
Are you passionate about electric vehicles and safety? We are looking for an enthusiastic EV Battery Support Analyst to join our dynamic team! In this role, you will play a crucial part in supporting our dealers throughout the EV Battery/Rechargeable Energy Storage System (RESS) replacement process. Your focus on safety and efficiency will ensure that our cutting-edge technology is handled with the utmost care.
What You'll Do (Responsibilities):
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- Champion Safety: Lead the charge in ensuring safety throughout the RESS replacement process, making it your top priority at every step.
- Collaborate with Experts: Engage with Technical Assistance Center (TAC) Advisors, Escalation Team Members, Brand Quality, and Engineering to facilitate a smooth and safe repair process.
- Remove Roadblocks: Work with cross-functional teams to identify and eliminate any obstacles in the repair process, ensuring swift resolution.
- Empower Dealers: Develop, update, and publish comprehensive training materials on RESS and vehicle safe handling, equipping dealers with the knowledge they need to manage EVs & RESS Replacements confidently.
- Field Support: Assist the Field Response Team in coordinating with dealers and Field Service Engineers (FSEs) as needed, ensuring seamless communication and support.
- Monitor and Support: Support Customer Experience and Engineering teams in connecting with Dealers and Field teams as needed, ensuring seamless communication and support.
- Track Progress: Ensure all RESS replacements at dealers are tracked effectively, facilitating timely returns for Root Cause Analysis.
- Data Analytics: Analyze data related to RESS replacements, identify trends, and support process improvements through data dashboard and reporting development.
- Communicate Effectively: Summarize critical issues and resolutions, providing clear and concise updates to leadership and team members.
Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
Additional Description
Required Qualifications:
- 2- 3 years of experience with vehicle systems, prior automotive service, engineering experience, or related
- Strong customer focus and interpersonal skills.
- Excellent oral and written communication skills.
- Strong analytical and problem-solving abilities.
- Exceptional organizational skills and the ability to multi-task in a busy environment.
- Ability to work independently or collaboratively in a team-focused environment.
- Flexibility to work extended and non-core hours as needed to ensure issues are resolved.
- General knowledge with automotive systems
Preferred Qualifications:
- Development skills with experience in BI and analytical tools such as Microsoft Power BI and SQL
- Bachelor of Science Degree in Engineering (preferred), Automotive, or equivalent degree
- GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
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