Description
Remote - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite at a dealership for an average of three (3) days each week.
About GM
There's never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.
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Why Work for Us
Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. We are proud to support our employees' volunteer interests and make it a priority to join together in efforts that give back to our communities. In this role, you will develop professionally and gain firsthand knowledge of the Customer Care & Aftersales business with exposure to Business Development, as well as Parts and Service Sales/Marketing. You will also have direct interaction with leadership, learn from experienced professionals in the industry and have the ability to affect the customer experience, bringing value to them & to General Motors.
At GM you have a future
We'll give you the tools to succeed, the freedom to explore and a collaborative environment to grow in - both professionally and personally. It's time to do the best work of your career. Are you ready to take on the challenge? In conjunction with the Regional Manager and the Regional Marketing Manager, the District Manager Sales will deploy initiatives towards the achievement of retail sales and market share, maximize revenue, in addition to building strong partnership with the Dealers by driving sales performance and improving customer experience.
The Role:
The successful candidate will focus on and be measured on the following 4 key areas:
- Drive retail sales and market share performance
- Drive order coverage
- Drive adjacency revenue performance: Accessory sales revenue & OnStar, GMPP
- Improve Customer Satisfaction and retail experience
What You'll Do (Responsibilities):
Sales & Share Performance
- Achieve retail sales and share objectives for the District through implementation of District and Dealer Action plans
- Identify sales opportunities on the District through analysis of sales, inventory and share data to increase performance
- Develop plans and strategies to maximize vehicle ordering coverage to drive retail sales
- Develop and execute Vancouver Key City Initiatives and manage Key City budgets in conjunction with Regional Marketing Manager and agency team
- Lead development of Vancouver Key City Training plan and manage GM Pro Training resources
Adjacency Performance
- Drive Accessories revenue performance with strong (LPO) upfront ordering as well as effective showroom selling and merchandising (ACO) strategy implementation
- Drive OnStar activations with Welcome Call completions and Online Enrollment
- Drive GM Financial Leasing Penetration
Improve Customer Satisfaction and Retail Experience
- Build a culture of customer focus within the Dealers and ensure processes and procedures are in place to support customers and build advocacy
- Drive CSI performance and improve negative impact Dealership performance
- Manage customer complaint issues appropriately and support resolving them with a "win-win" orientation
- Champion improvement in retail digital customer experience and implementation of retail innovation that support retail experience improvement
Additional Description
Your Skill & Abilities (Required Qualifications):
- 5 years of relevant work experience (District Sales Manager experience preferred)
- Excellent communication, interpersonal and leadership skills
- Outstanding analytical abilities combined with strong decision-making skills
- Ability to work independently and in cross-functional environments
- Understanding of OEM distribution processes, field sales tools and reports
- Willingness to travel and to work extended hours on occasion if required (eg. month-end)
- Valid Driver's License
- This role will be located in Vancouver, BC
Education and Training:
- Undergraduate Degree preferably in Business and/or MBA
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.