Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report onsite at the GM Global Technical Center - Champion Service Operations, at least three times per week or other frequency dictated by the business.
The Role
The Software and Services Rapid Response Team is part of the Vehicle Integration Team, and we are responsible for issue triage and root cause for issues reported by the vehicle fleets nearing launch. The Controller Integration Engineer - Rapid Response Team is a critical role that will ensure that customer-facing issues are investigated and resolved promptly. In this position, you will engage be a partner with the Quality and Vehicle Software Execution teams to triage issues experienced by fleet drivers. You will collaborate with other team members to understand the issue, ensure the required data is collected, analyzing logs, and get the issue to the proper software development/module teams for resolution. Where logs of an issue are not immediately available, you will be called on to actively reproduce the issue in vehicles yourself or as part of a team running automated testing. As you grow in the team, invention of more efficient ways to collect and analyze data is highly encouraged. This position will push your creativity and teamwork skills as there is no "standard work" in this space. Together we can ensure all GM Launches are On-Time and have high Quality.
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GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE .
Responsibilities
- Lead issue triage and root cause identification of customer facing feature/function issues identified in preproduction launch fleets for issues assigned to you via GIMS and PRTS
- Be able to determine data collection requirements and tools for a wide variety of customer facing feature/function issues
- Where data cannot be acquired following an issue report, actively reproduce issues in vehicles
- Engage engineering teams to ensure proper issue understanding and data collection plans as required
- Create tools to increase issue triage/analysis efficiency
- Travel as required to support emerging issues, particularly to different GM facilities in Southeastern Michigan
Additional Description
Requirements
- BS in Engineering and 2+ years of experience or 5+ years equivalent experience
- 1+ years of proven in-vehicle troubleshooting and problem-solving experience
- Experience troubleshooting distributed control systems with engineering tools including Vehicle Spy, INCA, etc.
- Experience with Vehicle Intelligence Platform (formerly Global B) and Ultifi electrical architecture
- Understanding of the end user's and technician's experience with features and diagnostics on GM vehicles
- Proven track record and drive to do hands-on work such as ECU flashing, vehicle updates, and component removal/installation
- Ability to operate a motor vehicle legally on a daily basis
- Ability to provide regular on-site support at both Milford and Warren facilities as well as on-call support when working offsite
Preferred Skills and Experience
- Demonstrated ability to troubleshoot one of the following vehicle domains:
- Infotainment
- Connectivity (including offboard backoffice)
- Automated Driving/Active Safety
- Propulsion (ICE and/or EV)
- Chassis Controls
- Body Electronics
- Parasitic Drains
- Over the Air reflash
- Infrastructure (Cybersecurity, Diagnostics, CAN/ethernet communications)
- Ability to work in Jira
- Experience in vehicle testing or validation/verification at the subsystem or system level
- Experience with automated testing (physical or virtual)
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington
- Compensation: The expected base compensation for this role is : $93,000 - $149,800 . Actual base compensation within the identified range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays.
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