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Certified Service Marketing - Brand Specialist

AT General Motors
General Motors

Certified Service Marketing - Brand Specialist

Warren, MI

Description

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report Warren, MI three times per week, at minimum or other frequency dictated by the business.

Relocation:

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The Role:

As a key member of the CCA Marketing team, the CCA Marketing Specialist is a key support role responsible for supporting the CCA Brand Marketing Teams as they deliver on Service & Parts marketing initiatives through collaboration with GM Vehicle Brand Teams and other CCA cross-functional stakeholders. The successful candidate will work closely with internal and external counterparts to help ensure a consistent, cohesive, and disciplined execution of the brand vision and associated marketing materials.

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This role is essential in supporting GM Customer Care and Aftersales business objectives for driving service lane traffic, parts sales, increasing customer loyalty and strengthening customer retention.

What You'll Do (Responsibilities):

Marketing Strategy Support

  • Support Brand Lead integration with a variety of adjacent Marketing Teams and CCA Sales Operations teams during business planning discussions and processes
  • Assist in development and deployment of content in support of the Certified Service and/or GM Parts/ACDelco brand strategy which aligns to business objectives and resonates with target audiences
  • Ensure consistency and inclusivity in brand messaging, visual identity, and tone across all deliverables
  • Support efficient content delivery through planning, production, and closing projects within budget, schedule, and scope
  • Facilitate Agency of Record (AOR) partnership and legal review of creative assets.
  • Maintain CCA Brand guidelines and update as necessary.

Creative Development & Execution

  • Support creative development, production and execution for all marketing and advertising mediums including video, OLA, social, audio, POS, photography, etc.
  • Facilitate creation of retail assets in support of National Retail Plan(s) and consumer offers/rebates
  • Analyze data and consumer research to make recommendations for creative improvement.
  • Develop CCA Marketing content for Go-To-Market planning and communications
  • Author and deliver creative briefs to direct Agency of Record (AOR) activity.
  • Execute content integration within various channels. (e.g.Adjacent partners websites, Asset Central, owner magazines, OnStar communications, CSSR, GM Card, My Rewards, internal communications, social, etc.)

CCA Brand Steward

  • Seek out opportunities to integrate with Division to collectively elevate the brand by delivering an enriched ownership journey.
  • Attend and participate in Divisional marketing, sales and CRM meetings.
  • Participate in and attend Divisional "Go to Market" (GTM) meetings.
  • Support Brand Leads as needed with interface with with CCA sales, retail channel, product teams, and GM protection products.
  • Share best practices across the organization with CCA Brand Managers.
  • Provide weekly updates to the CCA team and agency partners at Agency Brand Day meetings.
  • Develop and execute special projects as needed.

Additional Description

Your Skills & Abilities (Required Qualifications):

  • Bachelor's degree required.
  • Exceptional organizational and communication skills a must.
  • Self-starter with a drive for results; seeks innovation.
  • Ability to prioritize tasks and efficiently manage multiple assignments.
  • Excellent written and verbal communication skills.
  • Proven ability to develop and maintain robust relationships.
  • Adaptability and capability to thrive in a continually evolving environment.

What Can Give You A Competitive Edge ( Preferred Qualifications)

  • Marketing experience and automotive aftersales industry experience or other relevant sectors preferred.
  • 1-3 years relevant marketing experience for automotive

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

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Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Warren, MI, USA
Job ID: General_Motors-JR-202425015
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Woman founded/led
    • Employee Resource Groups (ERG)

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