Description
A pessoa que ocupa a função deve ter uma compreensão completa dos princípios e conceitos básicos relacionados aos serviços de pessoas.
Atividades:
- Atende empregados, ex-empregados e solicitações de áreas internas para dúvidas e solicitações relativas a Recursos Humanos (por telefone, chat, e-mail e portal);
- Input e conferência de dados em sistemas de Recursos Humanos;
- Acompanhamento de casos complexos, escalados para nível II;
- Atualização da base de conhecimento;
- Atingir métricas estabelecidas globalmente - quantitativa e qualitativamente;
- Identificar oportunidades nos processos e fluxos e buscar continuamente a melhoria contínua da operação.
- Entre outras tarefas pertinentes a função.
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Additional Description
Híbrido - 2 dias Home-office
Requisitos Mandatórios:
- Curso superior completo ou em andamento;
- Pacote Office intermediário;
- Disponibilidade para atuar na planta de São Caetano do Sul.
Desejável:
- Experiência anterior em atendimento ao cliente;
- Experiência com departamento pessoal;
- Conhecimento no sistema Workday e Siebel;
- Idiomas: Inglês avançado e espanhol intermediário.
Competências Desejáveis:
- Perfil analítico/ muito atento a detalhes;
- Autonomia;
- Hábil comunicador - para atendimento;
- Capacidade de trabalhar sob pressão e multitarefa;
- Habilidade de digitação durante atendimento;
- Trabalho em time;
- Foco no Cliente - atuar para solucionar e direcionar as dúvidas complexas;
- Orientado para resultados e alta produtividade.
Importante: Incluir o currículo atualizado no momento da aplicação na vaga.
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