Description
Remote : This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
The Role:
CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.
Want more jobs like this?
Get jobs that are Remote delivered to your inbox every week.
The selected candidate will assume territorial responsibility in the Central US, acting as the face of General Motors warranty within your territory. You will be responsible for building relationships with our dealership partners and act as the Warranty SME in your space by supporting Field Warranty Managers with escalation issues.
What You'll Do (Responsibilities):
- Serve as a trusted advisor to Field Warranty Managers (FWMs) and dealership leadership
- Support, coach, and counsel all field team members in warranty related activities, including communicating helpful information and opportunities
- Responsible for warranty issue escalation in excess of $30,000
- Subject matter expert of GM's Service Policies and Procedures and Global Warranty Management System (GWM)
- Manage and respond to warranty questions submitted in the regional warranty mailbox and MS Teams as escalated by FWMs
- Provide dealership training in your area of operations for high penetration issues identified by the Field Warranty Managers
- Assist in process development and refinement, communicating high penetration issues to the Aftersales Warranty Managers for standardized resolution across all dealers
- Manage dealer warranty inquiries Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to ensure effective warranty administration
- Counsel dealerships on 100% completion of Field Actions prior to vehicle delivery and support in Service Training Standards
- Assisting in Field Action/Recall related questions
- Be a change agent, developing plans based on field findings to present options to senior leadership
- Complete special projects (as required)
- ~50% Travel will be required
Additional Description
Your Skills & Abilities (Required Qualifications):
- Bachelor's degree or equivalent experience
- Minimum 2 years of experience dealing with Warranty Sales and/or dealership operations
- Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
- Basic knowledge and understanding of dealership service systems and processes
- Ability to cross-collaborate with customers and partners
- Ability to analyze data and improve processes
- Strong problem-solving skills with an innovative mentality
- Strategic agility and the means to deal with ambiguity
- Team player with excellent organization and communication skills
- Proficient in data analysis using Microsoft Tools (Excel, Word, PowerPoint, etc.)
- Valid Driver's License
What Will Give You a Competitive Edge ( Preferred Qualifications):
- Degree in an automotive/technical field or strong automotive technical knowledge
- Aftersales field experience
- Service Policies and Procedures Manual knowledge
- Experience working with Global Warranty Management (GWM)
- Advanced computer data and analytics skills
#LI-ST1
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging for all employees. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is proud to be an equal opportunity employer and is committed to providing a workplace that is free of unlawful discrimination.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.