Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCIClearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphPublic Trust/Other Required:
NoneJob Family:
Systems AdministrationJob Qualifications:
Skills:
Public Key Infrastructure, Troubleshooting, Workstation AdministrationCertifications:
NoneExperience:
2 + years of related experienceUS Citizenship Required:
YesJob Description:
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Transform technology into opportunity—join GDIT as a Director Support Technician and be at the forefront of enterprise IT innovation. In this role, you will play a critical part in enhancing the systems that drive mission success, directly supporting senior leadership and intelligence operations in Springfield, VA.
At GDIT, people are our differentiator. We are seeking a TS/SCI-cleared Director Support Technician who is passionate about IT service excellence and eager to make an impact in a fast-paced, mission-critical environment.
How You Will Make an Impact:
As a Director Support Technician, you will provide dedicated, high-level IT support to the NGA Front Office and National GEOINT Operations Center (NGOC). You will be responsible for deploying, maintaining, and troubleshooting essential end-user devices, ensuring seamless operations for critical national security missions.
Key Responsibilities:
- Serve as the primary IT liaison for the NGA Front Office and NGOC, engaging with senior leadership to address IT concerns, coordinate emerging requirements, and provide operational updates.
- Deploy, maintain, and support a variety of end-user devices including workstations, secure tablets, VoIP devices, printers, and Desktop VTCs.
- Provide Tier 1 and Tier 2 support, resolving IT incidents efficiently and escalating complex issues as needed.
- Conduct user education and training, ensuring staff can effectively utilize IT resources.
- Maintain documentation and SOPs to enhance team knowledge and streamline support operations.
- Utilize ServiceNow to track, manage, and resolve IT requests and incidents.
- Identify and implement process improvements to enhance operational efficiency.
What You Bring to the Team:
- Active TS/SCI Clearance (CI Poly eligibility required).
- Strong troubleshooting skills and expertise in:
- Workstations (thin/thick clients)
- Print, fax, and scan services
- Voice and VTC support
- Virtual Desktop Infrastructure (VDI)
- Patch management and software support
- Experience with Windows 7, Windows 10, Citrix, SMS, SCCM, and Microsoft Office applications.
- Excellent communication, documentation, and organizational skills.
- Ability to work independently, manage priorities effectively, and adapt to evolving technologies.
- DoD 8570.01M certification (e.g., A+, Network+, Security+).
Education & Experience:
- Bachelor’s Degree (or equivalent combination of education and experience).
- 5+ years of relevant IT support experience.
Why GDIT?
At GDIT, we invest in your future by providing:
✔ 401K with company match
✔ Comprehensive health & wellness benefits
✔ Career mobility & professional development (including paid education & certifications)
✔ Access to cutting-edge technology
✔ Generous paid vacation & holidays
Ready to make an impact? Join us and help shape the future of enterprise IT.
Apply today!
#RoverGSS
The likely salary range for this position is $91,811 - $99,268. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
OnsiteWork Location:
USA VA SpringfieldAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.