ServiceNow Configuration Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Configuration

Job Qualifications:

Skills:

Configuration Management Database (CMDB), Scripting, Service Mapping

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Deliver simple solutions to complex problems as a ServiceNow Configuration Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. The ServiceNow Configuration Manager will play a pivotal role in managing and optimizing Configuration Management processes, with a focus on ServiceNow and CMDB (Configuration Management Database) development. This role requires advanced expertise in creating and maintaining technical relationships, dynamic CI groups, and service mappings, as well as ensuring comprehensive configuration control during all phases of the product lifecycle. The ideal candidate will possess hands-on experience in ServiceNow development, CMDB administration, and stakeholder collaboration, and will contribute to driving technology release strategy, execution, and continuous improvement.

At GDIT, people are our differentiator. As a ServiceNow Configuration Manager , you will help ensure today is safe and tomorrow is smarter. You’ll make product configuration your priority, and we’ll make your career growth ours. This elevated role offers the opportunity to lead innovation and efficiency in Configuration Management by leveraging the full potential of the ServiceNow platform and collaborating across departments. Candidates passionate about automation, service mapping, and CMDB optimization are encouraged to apply.

HOW A SERVICENOW CONFIGURATION MANAGER WILL MAKE AN IMPACT:

ServiceNow CMDB Management:

• Design and establish configuration management documentation, ensuring alignment with best practices
• Create and maintain dynamic CI (Configuration Item) groups and relationships within the CMDB
• Develop and implement ServiceNow service mappings to align technical and business services
• Configure and manage transform maps to automate CI creation and modification processes
• Ensure data integrity and consistency in the CMDB by adhering to industry standards

Configuration Control and Documentation:

• Authorize the release of drawings and changes specified by Program Management and other functional groups
• Provide advice and guidance on methods, procedures, and requirements to individuals responsible for documentation
• Manage and track all configuration items, including their relationships and dependencies, within the ServiceNow platform

Development and Automation:

• Build, configure, and customize application modules, panels, and reports in ServiceNow
• Develop tools and scripts to enhance build and release processes, focusing on automation and efficiency
• Design a pipeline that minimizes manual involvement and fosters continuous improvement
• Collaborate with other departments to implement best practices for release tools and processes, improving productivity
• Drive technology release strategy, execution, and improvements across the development lifecycle

Testing and Troubleshooting:

• Troubleshoot and resolve testing issues, ensuring smooth delivery of configurations and integrations
• Maintain end-to-end availability, security, and performance of mission-critical release practices and environments

Stakeholder Collaboration:

• Work closely with cross-functional teams, including IT, asset management, change management, engineering, and program management, to ensure alignment on configuration and service mapping requirements
• Provide training and documentation to stakeholders for effective use of ServiceNow tools and features

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree AND 3+ years of experience or equivalent years of experience
• Experience with ServiceNow development, CMDB management, or configuration management processes
• Proficiency in ServiceNow components, including CMDB, Service Mapping, and Transform Maps
• Strong scripting skills (JavaScript, PowerShell, or similar) for automation and customization
• Familiarity with CI/CD pipelines and continuous integration practices
• Strong problem-solving and analytical skills, with attention to detail
• Excellent communication and collaboration abilities
• Adaptable to dynamic environments and evolving business needs
• Proactive in identifying opportunities for improvement and implementing soluti
• Ability to coach and provide guidance to less-experienced professionals and serve as a team or task lead
• US Citizenship is required
• Must obtain and maintain a Public Trust with the DOED

NICE TO HAVE:

• Bachelor’s degree in a related field
• Certification in ServiceNow (e.g., ServiceNow Certified System Administrator).
• ITIL certification or strong understanding of ITIL principles
• Experience with agile development methodologies
• Knowledge of service discovery tools and techniques

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $75,067 - $95,942. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.