IT Support Specialist

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Field Engineering

Job Qualifications:

Skills:

Computer Hardware, Customer Service, Microsoft Windows, Operating Systems (OS), Troubleshooting

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Discover a career that is challenging, impactful, and mission-critical. Join our team as a IT Support Specialist and make an impact by providing first-level, front-line support to end users with technical trouble tickets and who need platform support. While you help us advance the mission, we’ll help advance your career.

HOW IT SUPPORT SPECIALISTS WILL MAKE AN IMPACT:

• Deliver consistent and excellent customer service with helpful, patient and can-do attitude
• Modify, move, and install end user equipment (desktops, laptops, printers, etc.)
• Troubleshoot hardware and software problems and interconnectivity issues both on-site and remotely on Microsoft Windows based workstations
• Develop proficiency with multiple imaging platforms (WDS/MDT, Intune/Autopilot, etc.)
• Provides advice and onsite training for customer support personnel
• Participate and support platform projects such as upgrades or migrations for large user populations
• Create and maintain standard operating procedure documentation

WHAT YOU’LL NEED TO SUCCEED:

• AA/AS (or equivalent experience) and 1+ years of experience
• Foundational knowledge of Windows operating systems and core technology associated with them
• Knowledge of basic LAN/WAN concepts including subnets, ports, protocols, DNS and DHCP
• Excellent communication skills
• Ability to relate with users and explain technical issues in a simple manner
• Strong time management skills, ability to prioritize and organize a workload and adapt as needed
• Able to learn new applications and become familiar with new technologies quickly

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

The likely hourly rate for this position is between $22.85 - $30.48. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA NY Rensselaer

Additional Work Locations:

USA NY Menands

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans