Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Business Process Analysis

Job Qualifications:

Skills:

Customer Relationship Management (CRM), Organizational Change Management, Process Improvements

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Join GDIT and be a part of the men and women that solve some of the world’s most complex technical challenges. The DTRA I3TS team is seeking a Customer Relationship Management/OCM Lead to join their program in Ft Belvoir, VA.

This program provides enterprise-wide IT support to enable the customer to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities. These services will deliver exceptional execution value to internal and external mission partners operating in CONUS and OCONUS locations.

Duties include:

• Creates and executes customer relationship management strategies to ensure IT services align with customer requirements and expected outcomes.
• Manages the Customer Relationship Management (CRM) staff and activities for an organization, ensuring the organizations' success in customer satisfaction, profitability, and reputation.
• Oversees direct communications with customers through the CRM and communicates with internal and external partners to meet customer expectations.
• Monitors and maximizes customer lifetime value strategies, ensuring maximum profitability.
• Tracks competitive programs and marketplace trends and keeps abreast of CRM best practices.

Basic Required Qualifications:  

• Bachelor's Degree (May be substituted for additional years of experience) 
• 5+ years of experience with customer relationship management, strategy development and stakeholder engagement
• TS/SCI Security Clearance

Desired Qualifications:

• PMP
• ITIL 4 Foundation

WHAT CAN GDIT OFFER YOU?

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging of highly motivated critical thinking

#I3TS

The likely salary range for this position is $128,666 - $174,078. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA VA Fort Belvoir

Additional Work Locations:

Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.