Job Description Summary

As the Sr Manager - Digital Operations, you will be responsible for the operational delivery and support of next generation solutions for how customers receive Digital Technology support.

Job Description

Roles and Responsibilities:

• Lead a team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
• Design, develop, implement and support the use of technology with geographically distributed infrastructure systems. Provide management of the tactical Digital Technology plans to ensure they meet current needs and are responsive to the future needs. Maintain the integrity of the systems with applying security best practices.
• Manage global IT assets including software licenses and hardware full lifecycle management.
• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
• Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
• Participate in budgeting process and manage IT Infrastructure related projects and investments.
• Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.
• Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

• Bachelor's degree from accredited university or college with minimum of 6 years of professional experience OR associate's degree with minimum of 9 years of professional experience OR High School Diploma with minimum of 11 years of professional experience
• Minimum 3 years of professional experience in Computer Science or STEM related fields.
• Note: Military experience is equivalent to professional experience.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
• This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

• Hands-on experience in 24x7x365 technical operations
• Experienced in design, performance, availability and scalability of infrastructure
• Demonstrated understanding of Lean manufacturing principles (e.g., 5S, 8 wastes)

• Knowledge of business and financial principles and practices
• Demonstrated ability to manage team/product operations within own budget
• Demonstrated ability to drive projects based on business strategies and customer requirements
• Demonstrated customer focus - manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
• Skilled in breaking down problems, documenting problem statements and estimating efforts

• Experience providing feedback on performance toward goals
• Experience coaching, mentoring, and developing team members
• Ability to proactively identify and remove obstacles or barriers on behalf of the team
• Ability to take ownership of projects and deliver while mentoring and helping team
• Demonstrated experience influencing across a complex, global matrix organization

• Strong analytical, project management, and organizational skills
• Strong oral and written communication skills
• Ability to work under tight deadlines and to prioritize under pressure
• Change oriented - Proven track record of initiating and driving process improvements; supports and drives change, and confronts difficult circumstances in creative ways

• Sets strategy and leads execution for single site or single area within a division.
• Demonstrates understanding of key cross functional concepts that impact the company, business priorities, & organizational dynamics.
• Comprehends the products of their business and how the functional concepts can be applied to provide solutions.
• Learns the technologies and able to align technical applications for products.
• Responsible for hiring and retaining talent for services, solutions, and product development execution. Leads with the understanding of the strength that diversity brings resulting from a team with varied experiences, backgrounds, and perspectives.
• Connects, inspires, and builds loyalty & commitment through inclusion.
• Grows talent depth and breadth in alignment with organizational needs.
• Performs initial and final financial reviews and ensure ongoing budget tracking
• Lead a team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
• Partner with the business to participate in lean/ process improvement initiatives & enable business transformation leveraging digital tools.
• Provide management of the tactical Digital Technology plans to ensure they meet current needs and are responsive to the future needs.
• Maintain the integrity of the systems with applying security best practices.
• Manage global IT assets including software licenses and hardware full lifecycle management.
• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
• Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
• Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.