Spares Customer Experience Ops Leader

Job Description Summary

This role will act as a leader in Commercial Spares will have shared accountability for results with the channel and product line teams delivering results by identifying process improvement needs and developing a FLIGHT DECK transformation roadmap. This role will be an extension of the team as a hands-on business partner helping lead operating cadence, problem solving, breakthrough actions and kaizen.

Job Description

Roles and Responsibilities

• Champion change across the Spares Channel and CMS organization to foster the growth in FLIGHT DECK fundamentals.
• Accountable for the Commercial Spares Future State Value Stream Map, Value Steam Analysis, roadmap and Action Plan.
• Own customer experience project roadmap - including Materials Portal, CSL, Workstops, Spares Annual Catalog release, Spares Order Behavior, and Commit Availability
• Manage the full implementation of the FLIGHT DECK system including strategy/HK, value stream analysis, daily management, and infrastructure.
• Demonstrate leadership in communicating business goals, programs, and process across all areas of the organization.
• Utilize experience of expertise to solve problems, execute objectives for self and others and customers, and effect short and long term vision.
• Facilitate, train, and coach team members in the use of FLIGHT DECK.
• Drive measurable improvements within the business.
• Partner with operating leaders and teams to uncover and assess continuous improvement opportunities for GE and its partners.
• Bring new ideas, motivation, and positive support to all levels of the Customer Experience tam.
• Lead and effectively interface with the broader Supply Chain and other functions (CAM, CPM, CSM, FPM, etc) to problem solve and deliver results.
• Interface with internal/external contacts in an effective manner to ensure that technology and processes are positioned for current and future events.

• For roles outside of the USA- This role requires significant experience in the Services & Services Project Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• 5+ years of experience in functional business role and in lean, coaching, practicing, and/or applying lean methods

• Functional Services or a combination of Servies and Supply Chain experience
• Experience in customer relationship or other external partner relationship management
• Functional leadership experience internal/external and across GE Aerospace
• Experience with FLIGHT DECK and Lean. Utilizes a continuous improvement mindset and customer focused outcomes.
• Ability to drive improvement strategies while coaching teams through problem solving techniques
• Proven ability to effectively collaborate in a highly effective team to achieve results; working across large matrix organizations to identify and execute actions and continuous improvement for critical business processes.
• Financial awareness in services business.
• Demonstrated problem solving capability, waiting ability to coach teams through.
• Strong interpersonal leadership and written communication
• Transparent shares critical information, speaks with candor, contributes constructively.
• Focused: quick learner, strategically prioritize work as work goals or KPI drive.
  
  Note:
  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.