Senior Services Manager - Digital Success Management

Job Description Summary

Acts as the customer's advocate within GE Aerospace. Ensure customer success and growth in the post-sales lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a software focus. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

Company Overview:

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

• Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

• This role requires 10 years experience in Aerospace industry with 3-5 years of experiences Services & Software Success Management.
• Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience).

• Knowledge of/experience in aviation, airline, MRO industry
• Knowledge of/experience in GE Aerospace, Software as a Service products and services
• Ability to build relationships at all levels of the customer organization
• Self-motivated, self-starter, ability to work remotely under minimal supervision.