Job Description Summary
The individual selected for this position is responsible for leading the IT operations activities for the Sales & Distribution (SD) team for the GE Aviation SAP platform. In addition, they are responsible for designing and implementing contemporary processes and technology solutions that enable business and enterprise outcomes. Requirements include having a comprehensive, in-depth understanding of SAP development, operations, and deployment, along with having the ability develop cross-functional technology solutions.
Job Description
Roles and Responsibilities
In this role, you will:
- Manage the service support and delivery for the SAP ERP SD & CS stream and related data processing between the partners systems.
- Coordinate with business stakeholders and cross-functional partners to ensure adequate operational support is managed to the users.
- Drive customer communication during critical events and lead retrospective meetings.
- Drive projects that improve customer experience, application process or performance with minimal guidance
- Coordinate with architects and other teams to understand the possible cross-functional impacts and mitigate risks.
- Analyse incident trends, and design solutions to address root causes and improve the system.
- Work with the team to develop, test, and implement these solutions.
- Partner with OBC architects and product owners on new service introductions, change, and transition to operations
- Ensure quality of the deliverables, participate in design, code, change control reviews.
- Investigate the possibilities of automation for self-service of end user support
- Lead teams of contractors to deliver technology solutions to business incidents and requests.
- Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
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Education Qualifications
- Bachelor's degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
- Minimum of 5 years of experience in SAP development or operations. Hands-on experience with SAP SD and CS module, performing solution design, system configuration, development, testing and defect debugging.
- Understands ITIL framework and have leveraged the same in at least 1 prior project
Desired Characteristics
- Strong oral and written communication skills. Strong interpersonal and leadership skills
- Demonstrated ability to quickly understand new concepts and analyse system deficiencies.
- Passionate about security and the quality of the applications they support
- Ability to influence others, lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously. Understands concepts of setting and driving architecture direction.
- Effective problem identification and solution skills including debugging skills
- Proven analytical and organizational ability
- Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes from the customer's viewpoint.
- Experience working with an offshore development team.
- Collaborates well with others to solve problems and incorporates input from various sources.
- Eager to learn, shares ideas, encourages and accepts feedback well
Pay Transparency
The base pay range for this position is $110,700.00 - $184,600.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/
commission based on the plan. This posting is expected to close on June 14th, 2024.
Benefits
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position