Job Description Summary
As the Product Support Director, you will play a pivotal role in leading our global product support team, ensuring the highest levels of safety, quality, delivery, and cost-effectiveness (SQDC) in our service offerings. Your leadership will ensure that our aeroderivative products operate at peak performance, meeting the critical needs of our customers in the oil, gas, maritime and power-generation sectors.
Job Description
- Develop and implement global strategies for product and depot support, focusing on maximizing customer satisfaction and operational efficiency.
- Lead a diverse team of product support engineers and specialists, fostering a culture of safety, continuous improvement, and excellence.
- Collaborate with engineering, manufacturing, and depot and field service teams to ensure product reliability, address technical issues, and drive product improvements.
- Manage key customer relationships, acting as the senior point of contact for product support matters.
- Oversee the development and delivery of training programs for customers and service personnel.
- Ensure compliance with all regulatory, safety, and environmental requirements.
- Drive cost reduction initiatives and operational efficiencies without compromising on quality or safety.
- Utilize data analytics and performance metrics to identify trends, predict maintenance needs, and enhance product support strategies.
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Required Qualifications:
- Bachelor's degree in engineering from an accredited college or university
- Minimum of 5 years' experience in systems engineering
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes