Product Support Engineer for GP7200 Engine

Job Description Summary

The GP Externals hardware fleet management Lead Engineer (E3) acts as the technical interface between internal GE organizations and the customers. Provides airline & shop support such as fleet reliability recommendations, shop work scopes, and overhaul best practices. Coordinates on-site and factory field investigations. Owns engine manuals. Drives CSA productivity projects / metrics and answers technical inquiries from airlines and customer/GE overhaul shops.
In this role, you will be responsible to keep our customers at the forefront by providing clear and transparent communication and ensure that the most relevant information is available for them to maintain their fleet safe and operational.

• Provide technical engineering support to resolve field issues by following methodologies like TOPS8D, to plan and lead effective containment and corrective actions in the field, lead closure of significant events, and Failure Malfunction and Defects (FMD) cases
• Document and analyze technical data to substantiate field hardware changes, hardware introduction, provide Departure Requests (DR), provide publication change requests PCR for Component Maintenance Manuals (CMM), Engine Maintenance Manuals (EMM), create Service Bulletins (SB) or any other field publications consistently with engineering policies and procedures
• Develop and lead the implementation of reliability analyses, use trend data and analytics to identify improvements to fielded engines and/or to resolve field issues
• Propose and create Leading Indicator (LI) programs to define action plans to anticipate field issues
• Promote to share best practices and experience across multiple engine platforms and leverages knowledge to drive improvements on assigned platform
• Define schedule, cost and program requirements based on customer needs - customer advocate
• Provide recommendations to internal (program, design, etc.) and external customers based on field data and experience, and pursues stakeholder approval using networking and influencing skills
• Have an active participation in technical and business reviews like, but not limited to: Tollgates (TG), Program Control Board (PCB), LI forum, commodity, and systems technical reviews, etc.
• Support Working Together Team (WTT) and any other end customer/airframer forums
• Concurrently work on multiple projects, monitor progress and ensure quality and schedule requirements are met.
• Continuously and autonomously monitors and communicates project status to stakeholders regarding field issues and significant events.
• Coach and mentor colleges - across all platforms - with technical and operational fleet management activities, business standards, practices, procedures, and be aware of other contributors' projects
• Participate in organizational initiatives.
• Qualifications/Requirements
• Availability 24/7
• Bachelor's degree from an accredited university.
• Exceptional listening, written, and oral English communication skills
• Proficient on preparing written and oral presentations for a wide range of external customers and GE internal audiences, ranging from executive, section, sub-section, and peer level
• Demonstrated ability to manage multiple projects
• Desired characteristics
• Strong interpersonal and leadership skills
• Ability to influence others and lead small teams
• Demonstrated sense of urgency and ability to provide quick and solidly substantiated response to customer requests