Job Description Summary
As a LEAP Product Support Engineer (PSE), you are at the forefront of aviation innovation! In this dynamic role, you'll become the vital link between our customers and Field Service Engineers (FSEs) across the globe, diving into the heart of on-wing challenges. You'll master the art of diagnosing engine trends and symptoms, steering our customers through complex troubleshooting landscapes to keep their engines, and their aircraft, flying.
As the owner of HPT hardware, you'll step into the world of high-technology, hot-section components. You will lead the charge in tracking the in-service reliability of your hardware, crafting technical lifelines for operators, and collaborating closely with the overall module team to push hardware enhancements.
Want more jobs like this?
Get Science and Engineering jobs in Liberty Township, OH delivered to your inbox every week.
Your flight path extends far beyond the traditional route. Working in tandem with Engine Systems Design and Integration, Design Engineering, and Leading Indicators, you as the Product Support Engineer will anticipate field challenges before they arise, solving problems with precision and foresight. Your hardware ownership and global aviation responsibilities demand your expertise around the clock, ready to support operators 24/7 in conjunction with a broad internal global support team able to provide backup coverage and assistance on demand.
As a Product Support Engineer, you're not only ensuring the smooth operation of some of the most advanced engines in the air; you're shaping the future of GE Aerospace & CFM, one troubleshooting recommendation at a time. Are you ready to take flight?
Job Description
Roles and Responsibilities
- Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Present and support technical and program reviews.
- Develop field action plans to anticipate and fix field problems.
- Provide technical guidance to other personnel and assigned teams, mentor others in the organization.
- Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations, engineering policies and procedures.
Required Qualifications
- Bachelor's degree in engineering from an accredited university or college
- Minimum of 3 years of experience in services/installed base engineering
- Engine system level knowledge.
- Demonstrated business technical written and oral communication skills in English.
- Ability to communicate with external customers and Senior Leadership.
- Experience on presenting technical topics to internal and external stakeholders.
- Working knowledge of airworthiness regulations.
- Demonstrated leadership skills and the ability to guide and influence others.
- Fundamental understanding of the technology and tools relevant to the function
Desired Characteristics
- Master's degree in related field or PhD degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines.
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs. Established project management skills.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes