Job Description Summary
Job Description
About GE Aerospace:
Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world!
Working at our Grand Rapids Facility:
For more than 15 years our manufacturing facilities in Grand Rapids have helped fuel the growth and success of GE Aerospace. We're producing high quality electronics and avionics parts and equipment to exacting standards. Including Avionics Computing Systems, Mission System, Navigation and Guidance and Vehicle Health & Data Management products. We're the career home for union and non-union employees who seek purpose and challenge in their careers. People just like you.
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Role Overview:
The Lead Services Specialist, as part of the Customer Order and Fulfillment team, will manage planning and execution processes, transactions, and material in support of site operations and the administration of customer contracts. The role is responsible for establishing and maintaining processes that capture and measure key performance indicators (KPIs) for material fulfillment and operations related to the management of customer programs.
Roles and Responsibilities:
- Facilitate order intake, input data into internal systems, connect to customer portals/systems and support forecasting, billing, and collection activities.
- Interface with external customers on all matters concerning order administration and contract administration, ensuring that both Customer and GE objectives are met.
- Work in conjunction with Operations to service and manage order processing/entry and resolution of issues, including repair orders and/or new orders, and Customer portal alignment/maintenance.
- Manage all aspects of the Fulfillment process, including financial, contractual, export, and legal relations with Customer and within GE systems.
- Monitor special programs and coordinate both internally and externally.
- Conduct periodic provisioning and program reviews with Customer.
- Respond to Customer inquiries on the processing of orders, acknowledgements, purchase order amendments, and contract modification.
- Clearly define and communicate problems as perceived by Customer.
- Maintain complete and current knowledge of GE product, including future use and needs of Customer.
- Screen and analyze Customer order practices looking for trends and unusual order practices.
Required Qualifications:
- Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 7 years of experience in customer service and/or fulfillment operations)
- Minimum of 3 years of experience in customer service and/or fulfillment operations
Preferred Qualifications:
- 5+ years of experience in customer service and/or fulfillment operations
- Understanding of aerospace contracts, administration, and flow down
- Experience with Oracle or other ERP systems
- Strong computer skills (Microsoft Office, Excel, Power Point), including data manipulation
- Attention to detail
- Ability to document, plan, market, and execute programs
- Strong oral and written communication skills
- Strong team player with experience integrating across various organizations
- Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
- Demonstrated ability to analyze and resolve problems
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes