Lead Services Specialist 1 - Warehouse and Logistics Ops

Job Description Summary

The DLA J85 COI Logistics Support Manager/Customer Order & Fulfillment is responsible for establishing and maintaining a process that captures and measures key performance indicators (KPI's) for material fulfillment, and operational information related to the management of a customer program.

The combined LSR and CAM role will be responsible for the direct management of sales, support, and relationships with assigned customers. In this role, you will integrate customer needs into the company's business processes and objectives across the organization. In addition, you will manage complex issues, be involved in long-term planning, contribute to the sales, overall support, and strategy for assigned products and customer accounts.

• Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both Customer and GE objectives are met.
• Work with Customers to determine appropriate product/service solutions.
• Serve as primary Customer interface for OTR status and/or issues pertaining to spare part procurement.
• Conduct periodic provisioning and program reviews with Customer(s).
• Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification.
• Clearly define and communicate problems as perceived by the customer.
• Maintain complete and current knowledge of the product/OTR status including future use and needs of the customer.
• Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer.
• Assume overall responsibility for customer satisfaction for assigned customers.
• Develop and maintain a customer preference relationship toward GE.
• Monitor special programs and coordinate both internally and externally with the customer.
• Screen and analyze customer order practices looking for trends and unusual order practices.

• Provide direction and assistance to the work group to meet assigned contract objectives.
• Investigate planned vs. actual material replacement rates.
• Support Bill of Material (BoM) accuracy.
• Responsible for customer inventory levels and configuration management.
• Perform analysis against ongoing forecast requirements.
• Assist with expediting material to fill backorder requirements and timely resupply.
• Coordinate the efforts of cross-functional groups to resolve material shortages and transportation delays.
• Cultivate long-term relationships at all levels of customer organizations and within GE.
• Implement strategies to increase material availability metrics.
• Work with GE Field Reps to identify emerging trends.
• Clearly define and communicate problems as perceived by the customer.
• Establish working relationships with Standard Aero management and work centers.
• Support activities through integration with Standard Aero support teams, presence in production meetings, and material replacement rates reviews.
• Conduct reviews with Standard Aero production personnel.
• Accelerate Standard Aero I-Level repair turnaround time through enhanced material availability.
• Eliminate Standard Aero and worldwide unfilled orders for consumable components.
• Attend production and supply planning meetings.
• Work with various Government repair and supporting activities.
• Coordinate program requirements and information with DLA.
• Interface with Government and respective DLA Aviation personnel.
• Support customer in semi-annual program management review (PMR) meetings with DLA. Prepare minutes for PMR meetings.
• Coordinate with the local DLA-A Retail personnel to ensure that the consumables requisition alert process balances the objective of inventory burn down and contract performance targets.
• Support DLA and Standard Aero to manage the entire engine lifecycle, including service schedules, identification, and consumable usage to support improved capabilities and experience.
• Strong understanding of USAF requisition procedures.
• Work towards increasing engine availability through improving no awaiting consumables status, assist the USAF customer in meeting or exceeding spare engine targets and decreasing delays due to DLA consumables, all at a reduced overall cost to the government.
• Decrease engine repair delays due to outstanding consumable requirements.
• Ensure timely resolution of business and technical problems.
• Implement corrective action.
• Obtain access and be familiar with Government systems (e.g., Electronic Data Interchange (EDI), eRetrograde Management System (eRMS), DLA's EBS, Fusion, DSS, One Touch, Haystack/Logicom, DeckPlate, etc.) in order to monitor and provide oversight and guidance regarding inventory levels, delivery schedules, and performance metrics.

• Bachelor's degree from an accredited university or college.
• Minimum of 3 years of experience in customer service, logistics, sales, or supply chain management (materials planning, fulfillment, shop operations).

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to influence others and lead small teams.
• Lead initiatives of moderate scope and impact.
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability.

• Full-time position with standard shift hours.
• Background and drug screening required.
• Must be able to meet physical requirements of the role.
• Work environment includes exposure to manufacturing areas.