Job Description Summary

Come join the CF34 team! The CF34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying. It's also the only Aviation program fully supported by GEIQ: mechanical design, performance, controls, repair analysis, C&A, PDE, PSE and systems.
The CF34 Product Support Engineering team has ownership across the -3/-8/-10 engine lines covering from fan blades and bearings to fuel systems and vibe diagnostics, it's a great place to increase your systems thinking and a career accelerator

The CF34 Product Support Engineer will provide technical support and leadership to a cross-functional team to maintain the fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability. In this role you will be responsible for specific hardware/component installed in our engines, solving problems directly for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team

• Identify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)
• Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes
• 24/7 availability to handle Aircraft on Ground (AOG) requests via Salesforce
• Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems
• Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure
• Support the CF34 MRO network to define and follow up investigative overhaul/inspection workscopes
• Prepare and present at Customers monthly conference calls and annual face to face operators' conferences
• Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc
• Bring the customer perspective to the Life Cycle/Systems Engineering team
• Act as liaison between CF34 customers and internal GE engineering groups
• Travel availability to address field investigations in person at MRO locations, customers' facilities and/or airframer sites
• Meet and/or exceed the established Services engineering responsiveness targets
• Lead and execute efforts to reduce Significant Events (SEs), Unscheduled Engine Removals (UERs), Delays and Cancellations (D&Cs) and Unscheduled Shop Visits (USVs)
• Lead development of effective maintenance actions to increase CF34 reliability through Service Bulletins and Engine Manual updates

• Experience in Aircraft Turbine Technologies
• BS degree in Mechanical, Electrical or Aeronautical Engineering
• Proven knowledge/experience working with Aircraft Engine hardware/components
• Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)
• Demonstrated interpersonal and team working skills
• Self-driven, goal-oriented, independent, good problem-solving skills
• Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)
• Presentation Skills: ability to communicate with technical leadership
• Capable of reaching out to technical coaches and mentors for guidance
• Demonstrated ability in establishing common goals and objectives

• Experience in Aviation engines field problems resolution
• Experience in Engine manuals structure
• Knowledge in Aircraft/engine interface field issues resolution
• Knowledgeable in TOPS8D methodology
• Knowledgeable of Departure Records activity
• Knowledgeable in Weibull life data analysis