Lead Customer Service Management Specialist

Job Description Summary

Lead Services Specialist (Military Field Service Representative) will provide on-site customer support to the Japan Air Self-Defense Force (JASDF). These activities contribute to; CF6 propulsion system operation, management, repair, installation and maintenance. The primary supported location is Gifu, Japan. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Company Overview:

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered.
• Provide interpretation of data and technical instructions
• Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment
• Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks
• Review reported malfunctions and assist with fault analysis
• Provide technical assistance and support to resolve maintenance problems
• Review effectiveness of maintenance actions to identify training needs and improve maintenance practices
• Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability
• Apply Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis
• Demonstrate best methods of disassembling, repairing, and assembling engines and engine components
• Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks
• Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience.
• Lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field.

• The ideal candidate is a clear and concise communicator with extensive CF6 experience.
• Additionally, he has the ability to easily interpret very technical information and formulate training for less experienced individuals.

• Bachelor's Degree from an accredited college or university (or an existing Military Field Service Representative) with a minimum of 4 years' experience in a field service or maintenance position.
• Past experiences in working on GE Turbofan engine, especially CF6 engine series.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
• Fluency in Japanese Language (verbally).
• Extensive field maintenance, modification, and repair experience of the CF6 Propulsion system products