Job Description Summary
The Military Field Service Representative will provide on-site support to the Singapore F110 engine Depot located in Paya Lebar. In this role you will assist in; depot process set-up, training, overall workflow direction, provide technical guidance, liaison, and direction for establishing and maintaining proper shop procedures consistent with the F110-GE-129 GEK and industry practice to achieve the desired engine production quality and availability of the F110 engine. Functions with some autonomy but guided by established policies or review of end results.
Job Description
Company Intro/About Us: GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, we are dedicated to pushing the boundaries of aviation technology to create a safer, more efficient, and sustainable future. Working here means being part of a team that values innovation, collaboration, and continuous improvement.
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Site, Business, OR Functional Area Overview: Our customer support team is committed to providing exceptional service and technical assistance to our clients. We foster a culture of inclusivity and continuous improvement, ensuring that our employees have access to comprehensive benefits and professional development opportunities.
Role Overview: As a Customer Support Engineer, you will act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns across a wide variety of support services. This role is on-site and involves providing technical assistance, interpreting data, and developing training programs to support maintenance and troubleshooting tasks.
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered.
- Provide interpretation of data and technical instructions.
- Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment.
- Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks.
- Review reported malfunctions and assist with fault analysis.
- Provide technical assistance and support to resolve maintenance problems.
- Review effectiveness of maintenance actions to identify training needs and improve maintenance practices.
- Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording, and hardware tracking/availability.
- Apply Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution, and trend analysis.
- Demonstrate best methods of disassembling, repairing, and assembling engines and engine components.
- Serve as liaison between customer and factory personnel related to maintenance, logistical, and operational tasks.
The Ideal Candidate: The ideal candidate for this role is a proactive and detail-oriented professional with strong oral and written communication skills. They have experience with F110 Depot maintenance, customer support, and training.
Required Qualifications:
- Advanced experience in Services & Customer Service Management.
- Knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
- F110 Depot and/or Extensive Intermediate repair experience.
Preferred Qualifications:
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Daily Visual Management Experience.
Additional Information:
- Full-time position with standard shift hours.
- Background and drug screening required.
- Must be able to lift up to 25 pounds.
- Work environment includes exposure to manufacturing areas.
Closing: Join GE Aerospace and be part of a team that is shaping the future of aviation. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position