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Customer Training Specialist

AT GE Aerospace
GE Aerospace

Customer Training Specialist

Blue Ash, OH

Job Description Summary

Provide in-class lecture, virtual (remote), and in-shop practical exercises hands-on instruction for line maintenance, borescope inspection, borescope blade blend, engine change, thrust reverser and other specialized maintenance classes for one or more assigned GE or CFM engine programs.

Job Description

Roles and Responsibilities

  • Work integrally with internal CTEC and engine program teams to create, manage, coordinate, and deliver training (globally) to external and internal customers.
  • Basic understanding of key business drivers; uses this understanding to accomplish own work and impact the customer training plans.
  • Provide in-class lecture, virtual (remote), and in-shop practical exercises hands-on instruction for line maintenance, borescope inspection, borescope blade blend, engine change, thrust reverser and other specialized maintenance classes for one or more assigned GE or CFM engine programs.
  • Provide associated support tasks including creating and updating training material, maintaining/prepping the engines in the shop, class preparations (maintaining all aspects of the classroom, including tablets, projectors, displays of engine hardware), maintaining tooling for training, organizing/maintaining the shop floor, and continuous improvement of internal processes.
  • Good understanding of how work of own team integrates with other teams and contributes to CTEC's and overall company objectives.
  • Partner with engineering to evaluate, test or develop new part designs, new/modify manual procedures, new/modify inspection procedures, and tooling solutions.
  • Develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
  • Broadening knowledge of own technical discipline to execute learning strategies by developing and leveraging internal and external networks.
  • May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

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Required Qualifications

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 5 years of experience of line maintenance, assembly/disassembly, or technical instruction of turbofan/turbojet engines)

Desired Characteristics

  • FAA A&P license
  • Strong oral and written communication skills.
  • Good interpersonal and presentations skills
  • Experience delivering technical training.
  • Experience with GE and/or CFM engines
  • Demonstrated willingness to meet customer requirements.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Client-provided location(s): Springdale, OH, USA
Job ID: GE_Aerospace-GAOGAYGLOBALR5004613EXTERNALENGLOBAL
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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