Job Description Summary
Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience.
Job Description
Company Overview :
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
Site Overview:
Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only India's defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape India's aerospace ecosystem.
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Roles & Responsibilities:
- Strive to provide excellent customer service to employees from GE Businesses
- Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
- Experience in developing and maintaining applications with the Spring Boot framework, emphasizing scalable and efficient backend services, RESTful APIs, and microservices
- Proficiency in designing and implementing responsive user interfaces and single-page applications (SPAs) using Vue.js
- Expertise in designing and managing database schemas, writing complex queries, and optimizing data integrity and performance within PostgreSQL
- Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
- Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
- Support end user issues by providing the effective solutions
- Be aware of system-wide changes and application deployments that might impact application availability for users
- Effectively manage escalations to resolution
- Partner with product teams to plan and test automation solutions
- Engage with the vendor to trouble shoot and resolve an issue within the product
- Support quality initiatives for continuous service improvement & optimization
- Measure application performance and availability against published SLA's and operational commitments
- Drive to increase the business Net Promoter Scores (NPS)
- Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools
- Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches
- Partner with other regional teams and services owners to share and promote best practices and lessons learned
Ideal Candidate :
Candidate with good exposure of software development and support Spring Boot framework, PostgreSQL, designing and implementing SPA's (Single Page applications) using Vue.js
Required Qualification/Requirements:
- Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with minimum years of experience 3 years.
- Solid understanding of enterprise software development
- Experience with agile/iterative project methodology & tools
- Skilled in managing source code versioning, including branching, merging, and maintaining codebase integrity through effective version control practices
- Strong oral and written communication skills
- Strong business analysis and problem solving skills
Closing:
Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.
Additional Information
Relocation Assistance Provided: Yes