About Gap
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.
About the Role
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Dans le cadre de ce rôle, vous soutiendrez l'équipe de direction du magasin en réalisant les tâches qui vous seront confiées. Vous servirez de mentor et de modèle pour les employés afin de veiller à l'adoption des bons comportements de service et à l'exécution des tâches dans vos domaines d'expertise. Vous vous concentrerez sur la direction des processus ou des domaines d'activité, l'exécution des tâches et le maintien du rendement pour garantir l'atteinte des objectifs. En collaboration avec votre équipe de direction, votre rôle consiste à former et à encadrer votre équipe et à susciter des comportements permettant d'offrir une expérience en magasin inégalée.
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.
What You'll Do
Servir de modèle pour votre équipe afin de réaliser les priorités en magasin, en mettant le client au centre de toutes les préoccupations
Aider l'équipe de direction du magasin à collaborer efficacement avec les employés et veiller à ce que les tâches soient effectuées en temps opportun et de manière efficace
Développer une expertise dans le domaine fonctionnel spécialisé assigné et la partager avec les autres
Participer aux tâches ou aux procédures de travail avant ou après la fermeture du magasin, selon les besoins, y compris à l'ouverture ou à la fermeture du magasin
Écouter et poser des questions pour solliciter de la rétroaction afin de comprendre les besoins et de fournir un bon service
Gérer les interactions de nature particulière ou complexe avec les clients
Serve as a role model to achieve priorities in store, with the customer as the primary focus
Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
Build and share expertise in an assigned specialized functional area
Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
Listen and ask questions to solicit feedback to understand needs and provide service
Handle unique or complex customer interactions
Who You Are
Communiquer ses attentes de façon claire et directe et donner de la rétroaction
Être apte à utiliser efficacement la technologie, à interagir avec les clients et à mobiliser son équipe pour l'atteinte des objectifs
Être en mesure de diriger efficacement les autres et de les inspirer au moyen de l'encadrement et du mentorat
Démontrer de l'intérêt envers l'amélioration et le perfectionnement continus
Maîtriser les connaissances et les pratiques liées au poste et au domaine (ajouter le domaine fonctionnel ici)
Analyser les processus ou le flux de transactions pour déterminer la cause profonde des erreurs
Au Québec: Doit être capable de parler français.
Provides clear and direct communication of expectations and gives feedback
Ability to utilize technology effectively and engage with customers and your team to meet goals
Able to effectively lead and inspire others through coaching and mentoring
Demonstrate interest and initiative towards continuous improvement and growth
Research process or transaction flow to identify root cause of errors
In Quebec: Must be able to speak French.
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.
- Company match for donations and volunteer time
- Registered Retirement Savings Plan
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.
- Virtual health care 24/7
- Maternity/Parental Top Up.
- See more of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.