About Gap Inc.
Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.
This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.
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About the Role
This role will be key role in supporting the CEO and SLT in our San Francisco office with technology solutions, facilitating the use of technology to drive success. This junior level position is ideal for someone eager to grow their skills in technology management while contributing to the strategic goals of the organization.
In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include identifying opportunities leading to action and lead collaboratively with the team sharing knowledge, best practices, building processes and find solutions that improve our service delivery and employee engagement within our different support channels. This individual will also collaborate with cross-functional team members to reduce complexity of our systems and introduce scalable innovative technology. Must be flexible in supporting our employees on-site and remotely.
What You'll Do
- Lead and deliver best in class end user device hardware and application support across all support channels by troubleshooting and resolving our customer's issues and technical support needs in a timely and professional fashion.
- Resolve reported problems with complexity related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues by addressing the root cause or implementing a work around according to standard operating procedure
- Collaborate with technical project teams and external vendor partners to drive solutions in productivity and efficiency by leveraging technical knowledge and understanding of end user and infrastructure systems
- Make and create recommendations for new procedures to solve end user technology issues that are either routine or with complexity, which may have no existing policies or processes
- Conduct training/technical support/on boarding to new team members. Advise and mentor junior team members. Develop communication skills to exchange complex information
- Manage projects and program execution within area of specialty and ensures quality of work based on insight into employee feedback and expectations
General Technology Support:
- Assist in managing and optimizing technology devices, such as Apple and PC devices and applications used by the CEO and SLT utilizing native such as Mail, Contacts, and Calendar.
- Ensure smooth operation and integration across all used technology platforms, including Macs, iPads, iPhones, and PCs.
- Provide technical support and troubleshooting for any technology related issues, ensuring timely resolution.
- Work with the California team to support the research of emerging technologies and market trends that align with the CEO and SLT strategic goals.
- Help identify opportunities to use new software and technologies to boost productivity and efficiency.
- Assist in implementing innovative solutions, collaborating with team members to promote adoption and maximize benefits.
- Help manage the technology needs for the CEO and SLT, ensuring technology readiness.
- Assist in maintaining leadership's digital presence in line with the organization's branding and objectives.
- Support cross-functional projects that integrate new innovations into business workflows.
- Help monitor project timelines and deliverables to ensure successful implementation.
- Assist in collaborating with external vendors to explore technology solutions.
- Help manage vendor relationships and support service delivery.
- Some experience in a technology support role, particularly with iOS and Windows environments.
- Basic knowledge of operating systems and emerging technologies.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Good communication and interpersonal skills, with a willingness to collaborate across teams.
- Familiarity with hybrid enterprise environments,
- Familiarity with supporting executives and the sense of urgency that demands.
- Interest in learning about agile methodologies and innovation testing.
- This position may require occasional travel and flexibility in working hours to accommodate different time zones or urgent needs.
- You will work closely with the CEO and senior executives, necessitating professionalism and discretion.
- This position requires the ability to balance multiple priorities.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.
- See more of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $92,900 - $123,200 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelinesafter being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.