About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
The Omni Experience team supports executing high-priority projects through strategic collaboration to seamlessly implement omni-channel solutions for Old Navy. The team focuses on building the bridge between innovation and execution, ultimately elevating the customer experience and fostering a community of omni customers with lasting lifetime value.
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As the Senior Manager of Omni Experience, you will be leading strategic initiatives that enhance Old Navy's profitability and establish a competitive edge. You will be responsible for spearheading the Go-to-Market strategy for Old Navy, as well as driving critical initiatives to advance our strategic priorities, growth, and annual operating plans in close collaboration with brand leaders and company-wide stakeholders. You are passionate about the customer experience and are energized by solving problems and unleashing the potential of the future.
What You'll Do
- Lead cross-functional teams to define the Go-to-Market strategy for Old Navy. Identify success criteria, align milestones, stakeholder communications, implementation, and manage organizational change
- Serve as a strategic leader and cross-functional thought partner as the brand develops its multi-year strategy, long range plans, and annual operating plans
- Support the omni-initiative intake process to enhance transparency within the omni pipeline and address initiatives that impact cross-functional teams. Encourage data-driven decision-making and support prioritization of initiatives that align to annual operating plans
- Support executive leadership with in-season discussion, decision making, and reaction to the business
- Build critical relationships cross-functionally to support an omni-centric culture and continually build bridges to unlock solutions across teams
- Anticipate roadblocks and proactively address issues before they impact business results
- Be knowledgeable of industry best practices, competitors and consumer behavior trends that can impact initiatives
- Bachelor's degree or equivalent experience
- Professional work experience, preferably within retail, digital, or consulting
- Demonstrated track record as an outstanding problem solver and strategic thinker with the ability to quickly identify key issues and develop hypotheses
- Able to translate complex ideas and dispersed information into simple, actionable recommendations
- Strong business acumen related to consumer facing businesses and ability to assess impact of decisions on overall business performance
- Effective relationship-building skills and experience working closely with leaders and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives
- Strong written and oral communication with proven ability to connect and influence with senior executives
- Comfort with ambiguity and a dynamic business landscape. Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.
- See more of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $132,300 - $175,300 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelinesafter being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.