About Gap Inc.
Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.
This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.
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About the Role
As a Customer Experience Representative, you'll represent Gap Inc. and our brands and take pride in delivering an exceptional shopping experience for our customers. You'll speak with customers who have placed online orders and you will be responsible for answering questions regarding returns, exchanges, price adjustments, missing packages, and missing items. You will support your team to drive results and deliver best-in-class service in a fast-paced environment.
This is a remote position working from home in Ohio only. You will be required to complete three-weeks of full-time virtual training (Monday - Friday) in addition to coming on-site once to pick-up equipment.
What You'll Do
- Deliver a consistent customer experience by providing efficient and timely resolutions.
- Utilize effective time management skills to handle multiple calls in a fast-paced environment.
- Act as customer advocate by resolving complex concerns in an accurate and timely fashion.
- Demonstrate ability to make good business decisions aligned with our brand values.
- Previous customer service or call center experience required.
- High level of confidence using technology with an ability to quickly navigate multiple screens or web browsers at a time.
- Demonstrate ownership to problem-solve independently.
- Open to feedback and can take action as needed.
- Experience navigating through competing priorities.
- Excellent verbal and written communication skills including customer de-escalation.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelinesafter being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.