Manager, Learning Experience - Customer Contact Center and Distribution Center

About Gap Inc.

Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.

This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.

• Align talent development initiatives with DC and CCC network and enterprise strategic priorities.
• Develop and execute scalable onboarding programs that equip DC and CCC employees with the tools, knowledge, and confidence to succeed.
• Design and implement learning strategies that enhance operational efficiency, employee retention, and engagement.
• Develop and manage detailed project plans for onboarding and training delivery, ensuring seamless execution.
• Support network talent development operations. Manage talent development dashboard for DC and CCC network projects and initiatives, resource allocation and ROI. Liaison for contractors as needed.
• Mentor and partner as the Subject Matter Expert (SME) on DC and CCC employee learning needs, aligning training solutions with business objectives.
• Lead Train-the-Trainer (T3) sessions for Learning Delivery Partners to ensure effective knowledge transfer and training implementation.
• Establish robust feedback mechanisms to assess training effectiveness, integrating continuous improvement measures based on input from new hires, managers, and stakeholders.
• Ensure all training programs meet compliance, safety, and operational standards for DCs and CCCs.
• Collaborate with HR Business Partners, Talent Partners, and operational leaders to align training programs with workforce planning and talent development initiatives.
• Manage external contractors and vendors as needed to deliver high-quality learning solutions.
• Provide advisory support for organizational change initiatives impacting DC and CCC employees, ensuring seamless training transitions.
• Develop strategic partnerships across HR, business leaders, and Gap Inc. HR partners to implement high-impact talent strategies.
• Oversee the design, creation, and facilitation of inclusive employee development training programs that support career growth and advancement.
• Manage training budgets, track expenses, and optimize resource allocation to maximize learning impact.

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• 4+ years of experience in talent management, learning & development, or related roles, with a focus on distribution and/or call center environments.
• Strong understanding in Learning Management Systems (LMS) and other HR technologies.
• Proven project management skills, with the ability to oversee multiple learning initiatives in operational settings.
• Experience designing and delivering programs for hourly and shift-based employees, accommodating varying education and experience levels.
• Excellent communication, stakeholder management, and influencing skills.
• Strong ability to navigate a fast-paced, dynamic environment with competing priorities.
• Experience in change management and training program implementation within large-scale operational settings

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.