Director, Learning Design

About Gap Inc.

Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.

This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.

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  • Lead and manage the Learning Design team, ensuring alignment with organizational goals and the principles of agile operations.
  • Oversee resource allocation, project intake, and operational workflows to meet dynamic development requirements and priorities.
  • Prioritize work for the team based on project intake and volume, ensuring efficient and effective use of resources.
  • Maintain a focus on quality control, ensuring deliverables meet established standards.
  • Develop and track Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for efficient team operations,including setting up resource capacity planning and tracking to ensure optimal utilization of team resources.
  
  
  
  • Serve as a key point of contact for Learning Experience Partners (LEPs), who act as advisors and project managers for training initiatives.
  • Ensure smooth coordination and communication between LEPs and the Learning Design team to meet training requirements efficiently and effectively.
  • Design and implement project management plans to monitor and track progress across multiple initiatives.
  • Ensure effective planning, execution, and delivery of learning solutions in collaboration with stakeholders.
  • Maintain and manage a pool of external contractors to augment the team's capacity and capability needs.
  • Oversee contractor onboarding, performance tracking, and contract renewals as needed.
  • Evaluate and recommend long-term strategies for team structure, including the potential for off-shoring, near-shoring, or outsourcing to optimize cost and efficiency.
  • Continuously assess and enhance team operations to align with evolving business needs.
  
  

• • Bachelor's degree in Learning Design, Instructional Design, Organizational Development, or a related field; advanced degree preferred.
  • 10+ years of experience in learning design, instructional design, talent development, or a related discipline, with 5+ years in a leadership role.
  • Demonstrated expertise in resource planning, project management, and process optimization.
  • Strong understanding of agile methodologies and their application in learning and development environments.
  • Exceptional interpersonal and communication skills, with the ability to influence and collaborate across diverse teams and stakeholders.
  • Experience managing vendor relationships and contract negotiation.
  • Strategic mindset with a proven track record of driving organizational change and innovation.
  
  
  

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.