About Gap Inc.
Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.
This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.
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About the Role
The Associate Analyst is an expert on Order Management and Production systems and processes, and plays a key role in interfacing with both internal and external business partners to ensure effective communication and efficient operations through the entire assortment lifecycle, from order placement through product delivery. The team employs solid business skills and acuity in order to plan, prioritize and execute tasks and responsibilities which support and impact processes and partners across the B2B and International Commerce organization. The Associate Analyst will apply their strong understanding of Gap Inc.'s product pipelines and business priorities to organize team resources, identify and resolve issues and support business objectives. This role regularly collaborates closely with functionally and geographically diverse teams including Merchandising, Logistics, Sourcing, Finance, IT, external partners and partner support teams across the globe. The Associate Analyst continually drives the business forward through demonstration of Gap Inc.'s Words To Live By, the foundation of our workplace culture.
What You'll Do
- Provide Order Management support for all seasonal booking events by providing system support, responding to partner inquiries, uploading partner files as needed, running and providing reports, monitoring order progress and signing off on orders upon final submission. Partner directly with Sourcing teams as needed regarding booking details and accommodation of final buys
- Support PO creation for all final buy units by seeding POs, supporting manual PO creation process and managing US PO Uploader Tool as appropriate
- Responsible for in-season change management, including updating POs, SAM and End to End tools as needed to reflect changes based on change memo requests, chase and cancellation requests, booking reconciliations, and Priority Air Flips
- Provide fabric projections to sourcing teams as needed to secure fabric prior to booking. Partner with sourcing and merchandising teams throughout process to realize changes and negotiateeconcile upon booking of units
- Create and provide seasonal Order Confirmation reports to partners using provided verbiage according to established deadlines. Ensure reports are validated appropriately prior to sending and support team in completing validations
- Act as OM contact for assigned partners; respond to inquiries, provide support and build an effective business relationship; ensure customer setup details are accurate in system and keep partner contact list current
- Maintain ownership of designated categories, building relationships and maintaining effective communication channels with category owners across teams
- Setup partner system access in SAM and provide credentials; reset password and security answers when requested by users; request user reporting access for NOVA
- Resolve ETL Reject variances by researching and making required changes to clear errors; resolve HAWB Bills in Error as needed
- Review and action delivery delay and unit quantity changes requested by Sourcing teams in SMEE
- Support internal and external teams with needs and inquiries related to price tickets, product trim, product classification
- Facilitate and/or actively attend meetings as needed to ensure current knowledge and awareness of business needs and goals, and facilitate cross functional collaboration
- Communicate regularly with cross functional teams through email to resolve order and PO issues
- Create and periodically review business process documentation to ensure accuracy and relevance
- Assist with ad hoc projects and initiatives as identified as needed for system or process changes and enhancements
- Seasonally setup assortments in PLM Centric by copying over all BOMs and maintaining costing in Tradestone/Bamboo Rose
- Detail oriented, flexible, organized and able to appropriately prioritize and multi-task based on business and resource needs
- Exceptional approach to customer service with demonstrated success in varied and diverse circumstances, environments and audiences
- Use innovative problem-solving skills and relevant experience to address a broad range of issues and recommend solutions
- Able to consistently work toward critical deadlines while maintaining process integrity and accuracy
- Effective communication in both spoken and written mediums; able to interact confidently with business partners at different levels of responsibility within the organization
- Strong technical aptitude and ability to learn new systems and processes quickly
- Intermediate Excel
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.
- See more of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelinesafter being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.