The Associate Manager for the Account Management team will partner directly with Sr. Director of Client Growth on leading a team of excellent sales support. In addition, the Associate Manager will be aligned with sales executives to help support sales retention and growth. The Associate Manager will partner with sales, post sales, strategy, and all other internal teams. The Associate Manager will serve as the primary liaison between teams and be the lead for the account managers in the division. They will support assigned accounts in achieving monthly and quarterly revenue goals. They will be is responsible for retaining revenue through superior customer relationship management, identifying, and communicating potential opportunities. Additionally, the Associate Manager is responsible for following up on customer requests, delivering on client expectations, as well as, executing internally and externally superior customer relationship management. This person will serve as the client champion and proactively initiating projects as needed to support sales. They are responsible for managing project deliverables and timelines to ensure we are meeting the client's expectations. In addition to running a desk, the Associate Manager with work directly with the the Sr. Director of Client Growth on onboarding, training, and team support. They will be a main point of contact for other AMs in the division. The Associate Manager will be responsible for navigating situations and coming up with solutions to support the team.
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We are a consultative media company that provides our customers with a means to deliver their advertising message to the right audience in the most effective way. From digital, print, search, social media and more, we encompass an array of products.
This is a 100% remote role.
Responsibilities include:
- Lead and inspire Account Managers on the team.
- Onboard and train account managers to ensure they understand their part in sales support.
- Partner with Sales Leaders to ensure we are aligned on support .
- Partner with Account Executives and Sales Leaders for pre-campaign and pre-proposal support, and Client Services for post-sale fulfillment to ensure all customer needs are met.
- Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards.
- Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans.
- Consistently partner with sales to meet and exceed revenue goals and client expectations. Partner with sales to maintain and grow account base.
- Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings.
- Develop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clients.
- Collaborating with Account Executives on client business needs/potential client opportunities and new products/programs to better serve the client.
- Work closely with Account Executives to facilitate proposals, correspondence, and resolution of customer's issues.
- Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience.
- Project manage account: orders, billing, campaigns etc.
- Conduct QA on account/campaign set-up to ensure client requirements are met.
Qualifications:
- Bachelor's degree or an equivalent combination of education and experience.
- Minimum 5-7 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred. Leadership background preferred.
- Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team oriented in nature.
- Creative, flexible, and able to adapt to industry change.
- Persuasive verbal and written communication skills, including solid proofing skills
- Strong organizational skills with proven ability to multi-task in a deadline-driven environment
- Demonstrated knowledge of digital media platforms
- Exceptional customer service and relationship management abilities
- Effective and creative problem solving and decision-making skills
- Must be proficient with Excel and PowerPoint; SalesForce.com or other CRM tool preferred.
Culture:
Gannett is building a team of highly engaged, talented employees who understand what it takes to win, and who want to build strong partnerships with the businesses in the communities we serve. We look for people who want to do more than just come to work every day, but who thrive in an environment of transformation. We expect initiative and reward innovation. We encourage continuous learning and offer opportunities for career advancement both locally and nationally.
Here's what we offer:
We offer a competitive salary and career growth opportunities. We also offer you a comprehensive benefits package which includes medical, dental, vision, life insurance, short-term disability, long-term disability, Paid Time Off, Company Paid Holidays, employee discount program and an outstanding 401(k) program.
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The annualized base salary for this role will range between $51,300and $94,000. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.