The Senior Manager of Credit and Collections is responsible for directing, coordinating and leading the team that supports the Credit and Collections function for the Company. This includes reviewing the credit status and credit limits of customers on a regular basis, reviewing accounts receivables to identify problems, collect on delinquent accounts, reviewing and managing chargebacks and other disputed customer balances. A successful candidate must have a strong sense of leadership, be a critical thinker, creative problem solver, ability to manage a diverse team, deep understanding of credit and collections, ability to resolve customer conflicts and ability to provide clear and relevant communication to management and other impacted departments.
Want more jobs like this?
Get jobs in Everett, WA delivered to your inbox every week.
What You’ll Do
- Manages and directs the daily activities of the credit, collections & chargeback team.
- Perform periodic credit reviews, monitoring of risk for new and existing customer credit limits.
- Establishes policies to include setting credit limits and payment terms and ensures periodic reviews and follow up as appropriate.
- Liaisons with the international credit manager/team to ensure we have a global view on shared customers and a global view of customer and credit risk.
- Manages relations & reporting with collection agencies, credit reporting agencies and actively participate in NACM credit group or other relevant credit groups.
- Lead and manage the development and implementation of new credit processes, both domestically and internationally.
- Prepares monthly customer and credit risk analysis reports for the management team.
- Prepares monthly chargeback analysis reports for management team and leads efforts on identifying ways to reduce chargebacks.
- Prepares weekly short-pay reports and works directly with collection & chargeback team on reviews of these balances.
- Performs analysis of accounts, records and other accounting documents to aid in preparation and analysis of various reports.
- Monitors customer aging and performs follow-up. Initiates collection of past due items performs research and provides follow-up action to resolve customer deductions.
- Helps support internal and external audit activities.
- Monitors customer bankruptcies, initiates claim documentation to file with the court and follows-up with the appropriate action to minimize financial loss.
- Coaches and develops team members. Builds the team skills through training and development programs, project assignments and staffing for department.
- Maintains solid professional working relationships with other departments and external customers.
- Support team with special projects and workflow process improvements.
What You’ll Bring
- 10+ years of credit/collections/accounts receivable experience.
- 5+ years’ supervisor or management experience.
- Strong knowledge on laws and regulations concerning credit and collection issues, such as UCC filings, legal credit applications, and enforceable guarantees of payment.
- Ability to read and analyze financial statements.
- Experience managing credit in a consumer goods and retail environment.
- Ability to identify potential customer credit risk factors and act appropriately.
- Experience with importing and wholesale distribution, preferably of consumer goods.
- Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.
- Ability to manage and develop people. Sets expectations, teaches, tracks result and manages accountability.
- Excellent oral and written communication skills; ability to tailor communication to audience.
- Excellent project management skills.
- Proficient in Microsoft Office Word, Excel and Outlook.
- Bachelor’s degree in business, accounting or related field is strongly preferred
Salary Information
The base salary range for this position in the selected city is $121,500 - 151,500 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Please note this role is onsite 4 days a week in our Everett, WA location.