Role Purpose
The Sales Coordinator, Distributors handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.
What You’ll Do:
- In-depth product setup information: providing all customers with the detail they need on Funko products and categories.
- Product image management: ensuring key customers are receiving images promptly and correctly.
- Catalogue management.
- Supplying test certificates as available / required.
- Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
- Participation in product / brand knowledge training to learn about new and existing product lines.
- Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
- Assisting with enquiries regarding client products and timelines.
- Attending account sales meetings both internally / externally and conference calls where applicable.
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What You’ll Bring:
- Excellent written and verbal communication skills.
- Passionate about the customer experience.
- Working knowledge of Microsoft Office 365 packages.
- Excellent organizational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Fantastic attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Good relationship builder with internal and external stakeholders.
- Driven, pro-active and works at pace.