Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture, making and selling license-focused collectibles. We’re based in Everett, WA where we have a store that delights kids of all ages (kids at heart included). We currently hold hundreds of licenses for franchises ranging from Marvel to Harry Potter, giving us the rights to create tens of thousands of characters—one of the largest portfolios in the pop culture and collectibles industry. We take your favorite characters and turn them into adorable, or sometimes scary, collectible figures. Our most famous line, Pop! Vinyl, has millions of fans around the world.
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The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. in partnership with designated members of the Key Account Coordinators/Sales partners. The Order entry coordinator assists with the any administration tasks required, processing orders, tracking delivery status and resolving discrepancies.
Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way!
Your Superpowers in Action
- Account Support; fielding account specific calls and e-mails with retail accounts
- Enter Sales order in our ERP (Navision) accurately and on time.
- Provide operational support with sales activities and projects for sales support.
- Assist customers service with inquiries regarding customer order tracking/timelines.
- Participate in Sales meeting and system training to learn about new and existing product lines.
- Partnering cross functionally to ensure timely delivery of customer orders
- Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
Must-Have Superhero Gadgetry
Qualifications & Competencies:
- Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
- Results Oriented: Proactive, motivated and driven to achieve team and personal goals
- Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
- Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
- Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
- Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
- Process Management: process orientation to follow (and develop) process
- Attention to Detail: high attention to detail required; accuracy imperative
- Change Management: Highly adaptable and open to change in a dynamic and evolving environment
- Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
- Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems
Experience
- 2+ years’ of B2B Customer Service experience
- Experience in retailer applications and management of EDI transactions
- Microsoft Navision (ERP)/Zendesk experience (preferred)
- Advanced level understanding of MS Office products (import/export of data, Excel: use of charts and graphs, basic formula creation, pivot tables, vlookup, macro creation. Word: track changes, templates, PowerPoint: creation of presentations. SharePoint navigation and functionality)
Salary Information
The base salary range for this position in the selected city is $18.39-24.52 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.