Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

The Internal Audit team at Freshworks is looking for a passionate and self-driven professional to join their team. This position is an exciting and challenging opportunity for an experienced audit professional who seeks to challenge themselves in complex situations and builds on their expertise in a fast-paced and dynamic environment. The Internal Audit team at Freshworks is an advisor to the business performing risks and controls assessment, providing recommendations in bringing efficiencies and enhancing processes and bringing overall value to the organization as it grows. This role will be integral in the successful execution of SOX, internal audits and various other initiatives in support of Freshworks’ internal processes and controls.  This role will directly report to the Sr Manager - Internal Audit and SOX. 

Core Responsibilities

• Perform  planning and scoping activities using a risk based approach to identify areas of focus for SOX and internal audit
• Assist in developing the annual SOX and internal audit plan 
• Prepare and update controls framework applicable to US SOX under COSO framework and to India under the Companies Act
• Partner with the business team to understand processes, identify risks, map controls and identify gaps and propose recommendations for remediation. Stay up to date with changes in business and assess impact to controls framework. 
• Execute on SOX testing requirements which include drafting test plans, assigning testing to team members, ensuring testing timelines are met and performing testing and reviews as well
• Bringing SOX knowledge to train team members in required US and India testing and documentation so that external auditors can place reliance on internal audit.
• Coordinate with external auditors for walkthroughs, testing and answering queries
• Perform other operational audits and identify areas of risk and efficiencies. 
• Assist/Lead regular updates to executive management on the scope, plan and progress of the annual SOX plan.
• Manage and prioritize tasks assigned to meet audit deadlines
• Demonstrate leadership by asking insightful questions, provide solutions-oriented perspective, and communicating effectively.  
• Build and maintain effective, collaborative relationship with internal stakeholders and colleagues within the team.

• Bachelor’s degree in Accounting or higher in a relevant field (Accounting, Finance, Business, Audit)
• Must have CA, CPA, US SOX Experience required. CIA, CISA, or similar is advantageous
• Minimum of 10+ years relevant experience, including internal audit 
• Previous Big Four experience in internal audit or external audit required
• Prior experience with SAAS companies preferred

• Ability to take ownership of the areas  assigned. Work independently and effectively to complete the tasks assigned
• Project management skill - be able to prioritize and re-prioritize assignments to meet the audit deadlines, track and provide status updates to management, escalate issues and delays timely 
• Excellent communication skills , both verbal and written
• Multi task and be result oriented and strive to meet the audit deadlines 
• Be a team player and be willing to coach other team members 
• Strong in problem solving and action oriented

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.