Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press, including CNBC, Forbes, Fortune, and Bloomberg and has been a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship. 

Job Description

Freshworks is looking for a dynamic Lead - HR operations, (also known as an HCM project manager, HRIS Systems manager, or HR Project Manager), to drive transformational initiatives in the landscape of HR technology and lead cross-functional projects in a fast-paced global work environment.

Your role and responsibilities:

• Actively engage in steering cross-functional projects and programs involving change management in the landscape of HR technology. 
• Ability to partner with Senior leadership in HR and the business whilst driving the functional transformation projects in HR
• Deep understanding of HR processes throughout the employee life cycle and internal HR data requirements
• Designing future processes and solutions: defining a clear vision for end-to-end process that enhances HR process optimization and delivery
• Ability to create deep working relationships across functionals, geographies, and lines of businesses
• Design, recommend, and implement HR operations programs and processes
• Ensure departments throughout the organization are working effectively as a team and collaborating as necessary to meet organizations goals and needs
• Build and maintain effective partnerships and collaborative relationships with employees throughout the organization
• Plan, organize, and coordinate HR projects and initiatives using project management approach
• Maintain and communicate internal HR policies; manage the personnel files and completion of employee-related legal documents; stay on top of changing laws both local and national

• 10+ years of experience in Human Resources, including experience in HRIS and/or Project Management at a fast-paced technology company
• Bachelor’s degree in Human Resources or related field required
• Experience using ADP Workforce Now and Oracle Cloud 
• Versatility, flexibility, and the ability to work within a constantly changing environment
• Strong communication skills
• Solid understanding of employment law, organizational development, employee relations, compensation, and benefits.
• Hands-on experience with Human Resources Information Systems
• Strong ability to manage HR projects and deliver outcomes on a timely manner and with a sense of urgency
• Resourceful, detail-oriented and results-driven
• Experience working in a hybrid work environment, with the ability to work in an office setting (3 days at the San Mateo office).

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

The base pay for this role is expected to be between $103,000 and $167,000. 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Bonus/equity may be available

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.