(Hybrid role based from our Cork office)

Responsibilities

• Industry Expertise Good understanding of general logistics, including import/export processes, regulations, and documentation.
• Customer Focus Prioritize satisfaction by offering tailored solutions and prompt issue resolution throughout transactions.
• Effective Communication Coordinate shipments, address inquiries, and provide updates to ensure transparency and trust.
• Detail Management Maintain accurate import/export documentation & reporting in compliance with regulations and company policies.
• Proactive Troubleshooting Anticipate and resolve challenges to optimize efficiency and minimize disruptions in operations.
• Reviewing revenue, RMA or EVAL requests and issue release/management of associated orders to fulfill daily KPI requirements
• Working with the internal/external teams to understand prospective order requirements
• Work with the internal team and the external integrator to ensure all hardware orders (revenue, EVAL and RMA) are shipped and delivered in an efficient, timely and cost-effective manner
• Daily review of logistics reports received from integrators and follow up on any/all issues arising
• Reconcile hardware movements across all internal systems
• Assist with the extended warranty process
• Work with Product Management, Engineering and IT teams on new hardware product roll-outs
• Other ad hoc projects as required

Qualifications and experience required

• Education: 3rd level qualification or equivalent
• Proficiency in Salesforce and MS Office Suite (especially MS Excel) required
• Experience in logistics or distribution within a manufacturing or similar US MNC environment would be beneficial but not essential
• Knowledge of import/export, shipping and freight procedures for EMEA, APAC, CALA is also beneficial but not essential

• Excellent communication skills, both verbal and written
• Commitment to providing excellent customer service
• Proven ability to multi-task and deal with changing requirements
• Attention to detail and accurate, timely and diligent performance of all duties
• Team player, positive and flexible attitude

Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.

Applicants must have the right to work in the location to which you have applied.

Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.

Applicants must have the right to work in the location to which you have applied.