Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Sales Operations Manager located in Taiwan Taipei Wugu Site.
In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project.
What a typical day looks like :
- Organize, plan and direct program schedules and budgets.
- In charge of tracking relevant metrics and drive action items based on results.
- Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
- Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
- Be the key channel of communication for customers and act as escalation in the event of customer issues.
- In charge of customer's satisfaction reviews and corrective actions.
- Maintain current and develop additional business with customers.
- Monitor and track that project and program deliverables are met.
- Be accountable for maintaining excellent customer relations with both new and existing customers.
- Organize, plan and direct program schedules and budgets.
- In charge of tracking relevant metrics and drive action items based on results.
- Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
- Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
- Be the key channel of communication for customers and act as escalation in the event of customer issues.
- In charge of customer's satisfaction reviews and corrective actions.
- Maintain current and develop additional business with customers.
- Monitor and track that project and program deliverables are met.
- Be accountable for maintaining excellent customer relations with both new and existing customers.
- Social Insurance (Labor Insurance, NHI, Labor Pension)
- Group Insurance (Life Insurance)
- PTO
Sales - Marketing - Account Mgmt
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).