Quality Manager

Job Posting Start Date 03-31-2025 Job Posting End Date 05-30-2025

Crown Technical Systems, a Flex Company, is a leader in power distribution and protection systems concentrating on sophisticated, state-of-the-art relay and control panels, medium voltage switchgear, and enclosures (power/control buildings/ E-Houses). We specialize in customized, turn-key solutions that ensure safe, secure, and reliable power distribution.

Working at Crown Technical Systems offers a dynamic and rewarding career path for individuals seeking to power the world. Through hands-on training, mentorship, and a culture of internal promotion, we empower you to reach your full potential and contribute to projects that truly matter.

Job Summary

• Oversees, sustains, and improves total quality system in accordance with industry standards, ISO 9001 standards, and customer requirements.
• Lead annual ISO-9001 audits with external auditors as well as perform all functions necessary to maintain Crown's ISO certification.
• Lead customer QA Audits both at CA and TX facilities, as necessary.
• Develops, implements, and manages QA policies, processes, manuals, and techniques to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Provides leadership in identifying opportunities and processes to improve the quality culture.

• Communicates quality standards and parameters to QC team, operations team, and other appropriate departments.
• Participates in continuous improvement initiatives by identifying opportunities, analyzing quality failures, and recommending changes to improve quality metrics and production KPIs.
• Participates in the daily management walks with operations team; provides value-added insights and support during department report-outs.

• Identifies and analyzes recurring issues, defects, and other problems in manufacturing processes and manufactured parts; recommends and facilitates solutions to these issues.
• Administers the full-cycle Corrective Action Report (CAR) process; facilitates improvements with department leaders.
• Perform root cause analysis for process related concerns and assist with the development of training requirements based on the analysis results to build employee quality awareness.

• Reviews client, customer, and user feedback; address customer inquiries pertaining to quality control.

• Performs other duties as assigned.

• Strong working knowledge of ISO 9001 standards, quality assurance concepts, methods, and techniques.
• Strong supervisory and leadership skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to serve as a liaison with customers, auditors, production managers, project managers, and the quality department.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software to complete reports and logs.

• Bachelor's degree in Business, Engineering, or field related to the products being developed required; experience may be substituted for education
• At least 5 years of experience in an ISO-9001 certified company.
• At least 5 years of experience in a management role and effectively leading a team of employees.
• Experience in the following disciplines is a plus: mechanical assembly, metal fabrication, and electrical wiring.

• Proficient with Microsoft Office Suite or related software.

• Associates degree in related field, or equivalent industry work experience required; Bachelors degree in Management, Engineering, Business, or related field preferred.
• At least 7 years of experience in a manufacturing environment.
• At least 5 years of experience in a supervisory capacity.

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement