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Job Summary
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Quality Manager located in Shenzhen .
Reporting to the Global Quality Lead, the Quality Manager role involves...
What a typical day looks like:
• Quality Metrics: Monitor and analyze quality metrics, such as IQC, Yield, OBA, ORT, return rates, RMA TAT, and customer satisfaction scores. Use this data to identify trends, areas for improvement, and opportunities for proactive quality management.
• Continuous Improvement: Collaborate with cross-functional teams to drive quality improvement initiatives based on your guidance, the Global Quality Leaders direction, Cross site learnings, customer feedback and quality performance data. Implement changes to processes, products, and systems to enhance customer satisfaction.
• Key Initiatives: Implement and provide guidance on key quality initiatives with the site team.
• Customer Audits: Support customer audits and inspections and help formulate customer responses.
• Reporting: Prepare and present regular quality reports on key initiatives, customer quality performance to senior management. Highlight key issues, actions taken, and progress on quality improvement initiatives.
• Risk Management: Identify potential risks to customer quality and implement mitigation strategies.
• Proactive Leadership: Lead efforts to proactively address potential quality issues before they impact the customer or create expensive scrap.
• Culture: Help foster a culture of quality and product focus in the factory.
The experience we're looking to add to our team:
• Minimum of 5-7 years of experience in quality assurance, customer quality management, or a similar role.
• Strong understanding of quality management systems and customer-specific quality requirements
• Excellent communication and interpersonal skills, with the ability to manage internal peers without direct reporting authority and customer relationships effectively.
• Willing to speak up and raise a red flag when significant issues arise.
• Strong analytical and problem-solving abilities
• Detail-oriented, proactive, and capable of managing multiple priorities in a fast- paced environment.
• Rich experience at SMT (SPI, Reflow, BGA, Ferrite core ASSY, glue dispensing, baking press fit pin) PCBA, FATP manufacturing in ODM product field. Much better with Power module products.
• Excellent for quality tools application, such as 5C, 5Why, 8D, SPC, QCP, FMEA, APQP, PPAP, MSA etc.
• Great written and oral communication skills, particularly to use the data analysis synthesize complex and high-risk problems to calm down all of concerns
• Preferred candidate would have a Lean Six Sigma Yellow Belt Certification or equivalent.
What you'll receive for the great work you provide:
- Life Insurance
- PTO
- Social Insurance
Operations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).