Field Service Technical Support

Job Posting Start Date 03-21-2025 Job Posting End Date 05-19-2025

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Field Service Technical Support (remote)

Reporting to the Director, Field Applications the Field Service Technical Support (remote) will be accountable for providing technical guidance and information to customers on a Pre-sales and post-sales basis to help and support Field Service activities, upgrades, product support, and customer expectations.

What a typical day looks like:

• Uses technical knowledge of products and associated development tools to assist customers on complex issues.
• Assists with the development of complex product roadmaps.
• Develops and maintains ongoing relationships with product and business development teams.
• Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
• Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
• Identifies and communicates existing and potential design issues around Field Service both internally and externally.
• Coordinates product integration efforts between component suppliers, Flex, and the customer.
• Works with customer representatives to coordinate vendor qualification surveys.
• Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to Field Service Activities.
• Defines initial project/product scope and prepares project plans to meet customers' expectations.
• Prepares and maintains required documentation.
• May be required to travel to customer locations.
• Provide technical guidance to Field Service personal.
• Responsible for MOP compliance and MOP write-ups.
• Develop online training documents for Field Service Technical support.

• Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field. Military experience is preferred. Data Center or equivalent mission critical system experience preferred.
• Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols. Three to five years' experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred.
• Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch
• Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891
• Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards.
• Ability to read and understand electrical schematics.
• Ability to use test equipment, to include multimeters, current meters, and related devices.

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement