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Job Summary
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Job summary:
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Aguascalientes .
Reporting to the Program Manager, Customer Service Representative role involves i n charge of communicating with customers and deal with customer's inquiries.
What a typical day looks like:
- The General Manager will be accountable for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals including the Vision and Mission.
- Review with planning and production to be aware of AR accounts.
- Follow-up of deliveries with clients
- Communication with CFT to comply with previous and current production plans.
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
- Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution.
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customer's.
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.
- Demonstrate clear speaking and writing skills in English and minimize the use of jargon to best ensure customer comprehension.
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Bachelor's Dregree.
- Advance English.
- ERP knowledge. BAAN (nice to have)
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to work collaboratively across departments.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers.
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
Job Category
Operations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).