Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Coordinator located in Limerick, Ireland.
Reporting to Customer Service Manager, the role of Customer Service Coordinator involves interfacing with customers via email and telephone to resolve queries, problems, and issues relating to the status of customers' products.
What typical activities look like:
- Operation of the Customer Support Software database on a daily basis
- Customer services contact for a defined set of accounts
- Process call-off's/Stock issues on WMS from Supplier Hub (stock files)
- Set-up and maintain Customer and Product file maintenance on WMS & Intranet
- Liaise with Warehouse on all special requests, e.g. inspection, test, rework, quarantine, special deliveries
- Scanning, Indexing & Filing
- Generation of Customer Specific Reports
- Generation of invoices and supporting documentation
- Process customer claims
- Generation of KPIs
- Strong MS Office skills required (Word/Excel)
- Customer Service experience in office setting required
- Excellent phone manner
- Excellent written ability for email communication
- Ability to pro-actively resolve issues with customers
- Excellent team player
- Excellent time-keeper
- Proven ability to work to weekly/monthly schedules is vital.
- Interesting and challenging job in an experienced and close-knit team
- Substantive support in the process of adaptation
- Participation in projects of international scope
- Contract of employment
Job Category
Operations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).