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We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an [Customer Quality Leader] located in [Jiading, Shanghai].
This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions.
What a typical day looks like :
- Cooperate with sales team to handle quality complaint
- Update the RMA report
- Create and follow up corrective actions
- Monthly RMA report
- Be a driving force for improvements based on the experiences from the handling of claims and other issues
- As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective, and the root cause has been determined/fixed by Failure analyzer.
- Responsible to use the RMA process
- Maintain a close contact with the customer/sales during the process of failure analysis investigation
- Act as a QCC Team leader whenever serious customer claims happen
- Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales
- Bachelor's degree, major in Electrical Engineering or relevant
- At least five years relevant working experience
- Familiar with manufacturing process
- Strong capability in problem solving
- Good communication and presentation skill
- Fluent English in verbal and written is must
- Six Sigma Green Belt is preferred.
- Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer, or Mechanical Engineer in electronics manufacturing is preferred
- Social Insurance
- Commercial insurance
- PTO
- Transportation allowance
- Annual medical check-up
Quality
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).