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Business Systems Analyst

AT Flex
Flex

Business Systems Analyst

Guadalajara, Mexico

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

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The "Business System Analyst" will be based in Guadalajara North campus, reporting to the IT Operations Manager .

In this role, you'll be in charge of exploring complex business problems to solve them with automated, customized, developed, and standardized systems implementations and solutions, while being in charge of designing details for automated systems and processes to make them more efficient. You'll also be designing the framework and process, troubleshooting technical malfunctions, risk research working with stakeholders and delivering a viable and consistent solution.

Responsibilities:
  • Manage and support IT applications and proposal new tools for such purposes.
  • Physical and technical support from the main elements of the IT services.
  • Development of onboarding, adoption, and training plans.
  • Build out communications templates.
  • Come up with creative approaches to satisfy data/analysis needs.
  • Understand the end user needs to help them use the IT services to the fullest capability.
  • Educate and provide ongoing support whether it by email, phone, live chat or in-person.
  • Identify growth opportunities and ensure optimum adoption of IT services.
  • Conduct regular reviews and proactively monitor user experience KPI's.
  • Become a trusted advisor and act as advocate for all users.
  • Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention
The experience we're looking to add to our team:
  • BA/BS or equivalent work experience.
  • Database knowledge.
  • Experience working on complex issues where analysis of situations or data requires in-depth evaluation of multiple factors.
  • Previous experience in similar positions.
  • SQL,
  • Ability to read, analyze, and interpret the most complex documents.
  • Experience with Troubleshooting
  • What you'll receive for the great work you provide:
  • Competitive Salary.
  • Life & Medical insurance.
  • Christmas Bonus.
  • Food Coupons.
  • Saving Fund.
PA91

Job Category
IT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Client-provided location(s): Guadalajara, Jalisco, Mexico
Job ID: Flex-WD190588
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • FSA
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Some Meals Provided
    • On-Site Cafeteria
    • Holiday Events
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led